Closing your online account

To close your account, please send us a secure message via our Online Service. Once you've let us know that you want to close your account we'll do the rest.

Please note that there may be some restrictions on closing your online account. Expand the relevant section below to see the restrictions in place for certain types of accounts.

Before closing your account, please make sure that your nominated account details are up to date, as this is where your funds will be transferred to.

Account types with closure restrictions
Online Fixed Rate Bonds & ISAs

Please note that no withdrawal or account cloure is permitted during the fixed term, following the account opening.

If you hold a Fixed Term ISA, you can perform an ISA transfer out, but please be aware that an interest penalty will be charged for all ISA transfer out requests, and notice cannot be served.

If you would like to close your Fixed Rate ISA, please contact us to let us know.

Online Instant Access ISAs

You can usually transfer your ISA between different providers - but always check first, as not all our ISA products allow you to complete a transfer in.

If you want to transfer your Dudley Building Society ISA to a different provider, ask your new ISA provider to arrange the transfer for you, as this is not something you can do yourself.

Should you wish to open a new Cash ISA to accept the transfer, please complete and sign both our ISA Application Form and ISA Transfer Form. This form can be obtained from our website, any branch, or a pack can be sent out via the post upon request.

Alternatively, proceed to open a new Cash ISA via our Online Service.

Online Notice Accounts

You can close your notice account without giving notice however, you will have to pay an interest penalty. Our Customer Service Advisors can tell you what this will be prior to closing the account. Send us a secure message within our Online Service if you wish to do this.

If you want to serve the notice period, you can do so within our Online Service.

Bereavement Support

If you need to close an account held by a recently deceased Dudley Building Society customer, please click here for further information.

Contact us

If you're looking for further support, please get in contact with our friendly Customer Service Team.

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