Current Vacancies
Current Vacancies
Our Vacancies
Customer Service Advisor
Job Description:

Customer Services Advisor Vacancy

Dudley Building Society believes in powering the lives of our members, and no one understands the needs of our members more than our Customer Service Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Services Advisor to join us.


As a Customer Services Advisor at the Society you’ll quickly become one of the experts our members need. Working from our Principal Office at the Waterfront, Brierley Hill, your day to day will be a bit like this:
- Developing relationships with our members and other stakeholders
- Supporting a diverse range of customers, complete day to day transactions; face to face or remotely including our online platform
- Taking ownership to resolve customer queries accurately and efficiently;
- Keeping up to date with our products, policies and service expectations; and
- Working with a team of like-minded people who are #poweringlife

About you
To be one of our next Customer Services Advisor, we think you’ll be:
- Passionate about providing strong customer solutions – as a specialist lender, we exist to create solutions for our members – and you’ll be part of the team who does this most!
- Excited to be part of a wider team that collaborates to provide the best service for our members
- Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper
- Approachable, helpful and member focussed – you’ll put our members needs at the heart of everything you do
- Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely
- Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley
- Flexible to go where our members need you most
- Eager to develop your knowledge. We like to continually develop our skills here!
- Be able to drive – we operate across 6 locations, so being able to pop between them will be part of the role


In Return
In return for providing a passionate and specialist service to our future, members and intermediaries, we offer:
- 35 hours a week contract
- Salary up to £18,870
- Basic holiday of 25 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
- Pension contribution of up to 8% of salary
- Life assurance 4x salary
- Full Private Medical Insurance
- Healthcare plan covering some of those day to day health bills like your dental and optical bills


And that’s not all!

We’re one of the best companies to work for in the UK, and there’s a reason for that. Check out our careers page for more information about what it’s like to join the Dudley team!

Customer Services Advisor Vacancy. Dudley Building Society believes in powering the lives of our members, and no one understands the needs of our members more than our Customer Service Team...
Read more
Location:

Brierley Hill

Closing date:

06/08/2021 23:45:00

Employment type:

Permanent/Full Time

Apply for role
Customer Service Apprentice
Job Description:

Dudley Building Society believes in powering the lives of our members, and no one understands the needs of our members more than our Customer Service Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be launching our new Customer Service Apprentice scheme!

As a Customer Service Apprentice you will get the opportunity to work across the entirety of our Operations team who look after all of our mortgages and savings members. From helping our members in a branch save for their future to supporting our mortgage members who may be experiencing difficulty meeting their payments – you’ll experience it all in our apprentice scheme!

As a Customer Services Apprentice at the Society you’ll quickly become one of the experts our members need. Your day to day will be a bit like this:

  • Developing relationships with our members and other stakeholders
  • Supporting a diverse range of customers , complete day to day transactions; face to face or remotely;
  • Taking ownership to resolve customer queries accurately and efficiently;
  • Keeping up to date with our products, policies and service expectations; and
  • Working with a team of like-minded people who are #poweringlife

 

About the scheme

Alongside your learning with the Society, you will also get the opportunity to study for your Customer Services Practitioner level 2 qualification, with progression opportunities to level 3.  Your training will cover everything you need to know to be able to deliver an exceptional level of service to our members, plus a wider understanding of the financial services sector. You will cover areas such as:

  • Understanding our Customers – who are they and what do they need?
  • Understanding the Society – What is our purpose and how do we deliver on that?
  • Meeting regulations and legislation – we’re a heavily regulated business which means there’s lot of controls in place to protect our members finances
  • Systems and Resources – you’ll get a full understanding of our systems and technology and how they meet our customers’ needs
  • Product and services – you’ll get to see how we design our products to meet the needs of our members
  • Interpersonal skills – we’re committed to developing you as a person, so we’ll look at your wider skills such as listening to build rapport, your nonverbal communication and using an appropriate tone of voice
  • And more! We want you to get the most out of your time at the Dudley so you’ll get the opportunity to design your own development plan for us to support you with.

About you

To be one of our next Customer Services Apprentices, you’ll need at least a level 4 Maths and English at GCSE. We’ll provide all the necessary training so specific customer services experience isn’t required but would be advantageous. In addition, we think you’ll be:

  • Passionate about providing strong customer solutions – as a specialist lender, we exist to create solutions for our members – and you’ll be part of the team who does this most!
  • Excited to be part of a wider team that collaborates to provide the best service for our members
  • Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper
  • Approachable, helpful and member focussed – you’ll put our members needs at the heart of everything you do
  • Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely
  • Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley
  • Flexible to go where our members need you most
  • Eager to develop your knowledge. We like to continually develop our skills here!
  • Be able to drive – we operate across 6 locations, so being able to pop between them will be part our the role

 

In Return

In return for providing a passionate and specialist service to our future members and intermediaries, we offer:

  • Salary of £16,217
  • 15 month contract whilst you complete your apprentice with permanent opportunities following your initial contract
  • Basic holiday of 25 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
  • Pension contribution of up to 8% of salary
  • Life assurance 4x salary
  • Full Private Medical Insurance
  • Healthcare plan covering some of those day to day health bills like your dental and optical bills
  • And that’s not all!

We’re one of the best companies to work for in the UK, and there’s a reason for that. Check out our careers page for more information about what it’s like to join the Dudley team!

 

Dudley Building Society believes in powering the lives of our members, and no one understands the needs of our members more than our Customer Service Team. Everything we do here starts with a passion...
Read more
Location:

Various

Closing date:

14/08/2021 10:55:00

Employment type:

Temporary/Full Time

Apply for role