Current Vacancies
Current Vacancies
Our Vacancies
Customer Service Supervisor
Job Description:

Dudley Building Society believes in powering the lives of our members, and no role understands the needs of our Savers more than our Customer Service Team.

A new and exciting opportunity has arisen in our Customer Service Network as a Customer Services Supervisor.

As a mutual, how we interact with our members is at the heart of everything we do. As a Customer Services Supervisor you will be supporting the Customer Services Manager and will have the responsibility for leading your Customer Services Team to ensure excellent service is delivered throughout any interaction with our members.

About You

  • Full accountability for the day-to-day operation of the Savings fuction
  • Day to day leadership of our Customer Service Team to achieve the Society’s objectives through clear direction and enthusiastic motivation
  • Drive lead generation processes and achieve sales targets for the Society’s products and services
  • Ensure you and the team meets all legislative, code of practice, security and internal control requirements
  • Manage projects to required timescales and objectives
  • Plan, develop, review and coach the performance of staff throughout the year in respect of their objectives, accountabilities, and competencies
  • Facilitate and co-ordinate training across the team
  • Consistently look for ways for the team to increasingly add value through process enhancements
  • Work collaboratively with colleagues across the Dudley Building Society to improve customer experiences and Society performance

 

In Return

In return for providing a passionate and specialist service to our future members and intermediaries, we offer:

  • Salary of between £23,877 - £26,530 depending on level of experience.
  • Basic holiday of 28 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
  • Pension contribution of up to 8% of salary
  • Life assurance 4x salary
  • Full Private Medical Insurance
  • Healthcare plan covering some of those day-to-day health bills like your dental and optical bills

And that’s not all

We’re one of the best companies to work for in the UK, and there’s a reason for that. Check out our careers page for more information about what it’s like to join the Dudley team!

 

Dudley Building Society believes in powering the lives of our members, and no role understands the needs of our Savers more than our Customer Service Team.. A new and exciting opportunity has arisen...
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Location:

Brierley Hill

Closing date:

22/07/2022 23:45:00

Employment type:

Permanent/Full Time

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Mortgage Underwriter
Job Description:

Dudley Building Society believes in powering the lives of our members, and no role understands the needs of our Borrowers more than our Mortgage Underwriters. We are a specialist lender, which means that every single case is assessed by a human being who makes appropriate lending decisions in line with our polices and frameworks. It is this specialist approach that allows us to continue to offer solutions to our Borrowers who are underserved by high street providers, such as self-employed applicants with only one year’s accounts. 

As a mutual, we are committed to continuing to offer more borrowers mortgage solutions and have seen significant growth over the last five years. This commitment to growth has resulted in an exciting new opportunity for a Mortgage Underwriter to join our team!  In addition to making sound lending decisions, you will work with our Intermediaries and support the wider team with mortgage enquiries, providing a passionate and personal level of service as you go!  

About you

As a lender with a passion for serving underserved markets, we currently have products across a variety of different markets, including Buy to Let, Ex-Pat, Self-Build, Shared Ownership and Right to Buy. Whilst no two cases are the same, it will be helpful if you’ve seen a variety of different lending types in your career and taken a manual approach to underwriting them. In addition to specialist underwriting experience, you will be able to:

  • Maintain a pipeline of applications through to offer
  • Communicate decisions and rationale in a clear and assertive manner
  • Make timely lending decisions within expected SLA’s
  • Take ownership of own case load and manage priorities accordingly
  • CeMap qualification preferred, but not essential
  • Basic knowledge of accounts preferred, but not essential

In Return

In return for providing a passionate and specialist service to our future members and intermediaries, we offer:

  • Salary of between £25,000 and £37,000 depending on level of mandate held. Full training opportunities are offered to all of the team to continue to develop mandate levels.
  • Basic holiday of 28 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
  • Pension contribution of up to 8% of salary
  • Life assurance 4x salary
  • Full Private Medical Insurance
  • Healthcare plan covering some of those day to day health bills like your dental and optical bills
  • And that’s not all!

We’re one of the best companies to work for in the UK, and there’s a reason for that. Check out our careers page for more information about what it’s like to join the Dudley team!

Dudley Building Society believes in powering the lives of our members, and no role understands the needs of our Borrowers more than our Mortgage Underwriters. We are a specialist lender, which means...
Read more
Location:

DY5 1LN

Closing date:

10/07/2022 23:45:00

Employment type:

Permanent/Full Time

Apply for role