Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Customer Service Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Retail Branch Manager to join us.

As a Retail Branch Manager at the Society, you’ll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

In addition, you will also be;

• Inspire, leading and developing your in-branch colleagues to deliver a second-to-none customer experience.
• Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing outcomes to best suit the customers’ needs
• Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products and services

Develop and execute strategies to increase funding to achieve corporate goals Manage day-to-day operations, including compliance with regulatory requirements

About you

To be one of our next Retail Branch Managers, we need you to be:

• Passionate about providing strong customer solutions –you’ll be part of the team who does this most!
• Excited to be part of a wider team that collaborates to provide the best service for our members
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper
• Approachable, helpful and member focussed – you’ll put our members needs at the heart of everything you do
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley

• Flexible to go where our members need you most
• Eager to develop your knowledge. We like to continually develop our skills here!

In Return

In return for providing a passionate and specialist service to our future, members and intermediaries, we offer:

• 35 hours a week contract
• Salary up to £30,000
• Basic holiday of 30 days + Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're one of the best companies to work for in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Project Manager

At Dudley Building Society, we value innovation, collaboration, and continuous improvement. We are embarking on a new journey of growth and transformation, and as part of our ambitious change agenda, we require a highly motivated and experienced Project Manager to join our Change Team.

Working with Stakeholders from around the Society, you will have the opportunity to drive new processes, systems and improvement throughout the business, with the aim of enhancing the Customer and Employee experience, alongside maintaining our regulatory requirements. In this role, you will have the opportunity to contribute to our ongoing efforts to deliver exceptional value to our customers by staying ahead of industry trends and driving forward new and exciting initiatives.

As a key member of our Society, you will report directly to the Head of Change and have a unique opportunity to shape this new function.  

With the support of your team and the wider business,

Here’s a flavour of what you’ll be getting up to day to day:

• Lead multiple projects concurrently, establishing changes in processes and systems throughout the Society in line with our governance framework. Ensuring return on investment, budgeting targets are achieved and project outcomes are delivered to maximum effect.
• Collaborate closely with stakeholders, both internal and external, to identify project requirements, establish clear objectives, and develop comprehensive project plans.
• To monitor project progress, identifying any risks and issues which may be faced within the project, and implement effective mitigation strategies to ensure project success.
• Effectively communicate project updates, status reports, and outcomes to key stakeholders and senior management.
• Foster a collaborative and positive team environment, motivating and inspiring team members to achieve project objectives.
• Contribute to our new Change Committee, adding valuable insights through exceptional communication skills

To be successful in this role you will have;

• Strong organisational skills with the ability to manage multiple change initiatives simultaneously,

• A clear and confident communicator who can effectively engage and influence stakeholders at all levels of the organisation.
• Proven experience in change management
• Solid understanding of financial services industry practices, regulations, and technologies Is not essential but preferable.
• Demonstrated ability to drive change and deliver results in a fast-paced and evolving business landscape.
• Excellent problem-solving and decision-making skills, with the ability to adapt to changing circumstances.
• A proactive and self-motivated individual with a passion for making a difference.
• Experience of working within a Financial Service environment. 

In return

In return for providing a passionate and specialist service to our future members and intermediaries, we offer:

• 35 hour working week
• Salary of £50,000 and lots of opportunity to develop your skills
• Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill – work where best suits your day ahead!
• Basic holiday of 30 days + Bank Holidays + Moments that matter days (think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• And that’s not all!

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that’s not all…

We’re one of the best companies to work for in the UK, and there’s a reason for that. Check out our careers page for more information about what it’s like to join The Dudley team, who we are, what drives us, and why you should join us.