Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Savings Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Savings Representative to join us.

As a Savings Team Representative at the Society, you’ll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Working from our Principal Office, your day to day will be a bit like this:

Providing a brilliant customer experience by developing relationships with our members

• Ensure customers receive excellent service (regardless of channel), address enquiries, resolve issues and maintain a high level of customer satisfaction
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Utilising our financial products, you will be supporting our members through key life events through our remote channels.

About you

To be one of our next Savings Teams Representative, we need you to be:

• Passionate about providing strong customer solutions –you’ll be part of the team who does this most!
• Excited to be part of a wider team that collaborates to provide the best service for our members
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper
• Approachable, helpful and member focussed – you’ll put our members needs at the heart of everything you do
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley
• Flexible to go where our members need you most
• Eager to develop your knowledge. We like to continually develop our skills here!

In Return

In return for providing a passionate and specialist service to our future, members and intermediaries, we offer:

• 35 hours a week contract
• Salary up to £22,500 per year
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're one of the best companies to work for in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Product Officer

Are you passionate about products and how they work within the Financial Services sector? Dudley Building Society is actively seeking a Product Officer to support the Products team!

Your key responsibilities will include:

• Supporting the Product Specialists and Product Managers in the design, testing and delivery of all Society products.
• Maintaining key market awareness to support the team in product development.
• Liaising with the Product Specialists to identify trends which can translate into opportunities.
• Supporting the Product Specialists and Product Managers in their analysis and request of research.
• Supporting the Product Specialists and Product Managers to ensure products achieve the Society’s financial objectives, strategy, meeting Corporate Plan and hurdle rates through the Pricing Model.
• Ensuring process reviews relating to the Product Team are carried out when required and that all latest versions are available to view on the system.
• Responding to product queries and resolving issues. This includes issues with system and communicating with the wider business to implement solutions.
• Ensure all risks are being recorded within the Products risk workbook and escalating risk events at the earliest opportunity.

What we're looking for:

• Experience of working in a similar Products role, ideally within Financial Services.
• Knowledge and experience of writing papers and proposals.
• Excellent attention to detail and an analytical mindset.
• Strong Excel and data analysis skills.
• Good organisational skills and the ability to work to tight deadlines.
• Good Initiative with the ability to think outside the box.
• Strong administrative skills.

In Return

In return we offer:

• Salary of £23-26k per annum (FTE) depending on experience
• Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead!
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Access to our new Electric Car Salary Sacrifice scheme

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're certified as a Great Place to Work in the UK along with being one of the Best Workplaces for Women, and there's a reason for that! Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.

“We will be there, when you need us” – this is the heart of our new Strategy for becoming the building society of choice for our customers. Passionate about our brand, we’re eager to showcase our genuine and sincere dedication to our customers, our communities, and our employees – our future Intermediary Marketing Manager (IMM) is a special piece of the puzzle.

Our intermediary partners afford the perfect opportunity to build on everything we already do so well. Through them, we will enable our mortgage holders the gift of home ownership – a key milestone in many lives.

Working within our Customer Experience Team, we are looking for an Intermediary Marketing Manager who will be able to develop and implement effective, direct campaigns and communications through to our intermediary partners.

Essential for this role is the understanding of the impact on key deliverables a brand profile might have. Our IMM will need to be able see the bigger picture and understand our strategic ambitions. Showcasing out-of-the-box thinking, we are looking for someone who can take hands-on brand management and execute effective content, campaigns and key events to build our presence with the intermediary market.

Some of your responsibilities include:

• Understanding and keeping up-to-date all Financial Services Compliance and Regulatory issues.
• Ensuring all printed, published marketing material and marketing activities are agreed with Compliance Management.
• Managing the creation and successful delivery of commercially viable marketing campaigns across all intermediary product and service ranges.
• Identify and deliver key components in the B2B strategies, ensuring clarity of requirements and delivery to timescale and budget.
• Manage the Society’s Intermediary external communications, as required, across all current and future media.
• Define the correct level and delivery of Intermediary engagement, developing and delivering effective Intermediary engagement strategy.
• Keep up-to-speed with market changes and consider how it may impact your role and your key deliverables.
• Pro-actively raise considerations linked to Corporate strategy and goals.

In exchange for working for one of the top organisations in the Midlands, here's what we're looking for:

• Excellent communication skills with experience of engaging across all levels of the business
• Strong organisation and planning skills; you'll need to love spinning lots of plates
• The ability to see the bigger picture and take a proactive approach in supporting teams
• Financial Services experience will be advantageous but not essential to this role
• A Certificate or Diploma in Professional Marketing would be desirable
• Experience of promoting an organisation within a marketplace and working with marketing agencies as required

In Return

In return for providing a passionate and specialist service to our future customers and intermediaries, we offer:

• Salary of £40,000 - £50,000 depending on experience
• Intelligent working practices; work at home or in the offices in Brierley Hill - wherever best suits your day ahead!
• Basic holiday of 30 days + Bank holidays + Moments that matter days (think birthdays, weddings + time off to getting the keys to a new house, welcoming a grandchild etc.!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full private medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're one of the best companies to work for in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join our team, who we are, what drives us, and why you should join us.

"We will be there, when you need us” – this is the heart of our new Strategy for becoming the building society of choice for our customers. Passionate about our brand, we’re eager to showcase our genuine and sincere dedication to our customers, our communities, and our employees.

We are seeking a knowledgeable and enthusiastic Compliance Manager to join our team. The successful candidate will be responsible for managing overall compliance within the organisation, ensuring adherence to regulatory requirements, laws, policies, and procedures.

Key Responsibilities:

• Overall responsibility for ensuring the Society identifies and monitors all material compliance obligations
• Develop and ensure successful completion of annual regulatory compliance assurance plan
• Maintain awareness of the regulatory landscape to support the Society in preparing for, and delivering regulatory change, providing advice and support to the first line and key stakeholders,
• Providing compliance oversight and support within projects
• Provide advice and guidance to the business in developing relevant procedures to ensure the Society is compliant with all regulatory, legal, statutory and professional duties.
• Provide root cause analysis and oversight of all regulatory breaches, supporting the business in determining what is considered reportable to the regulators and the formal reporting process

What we’re looking for:

• Experience working in a compliance function in the financial services sector.
• In-depth knowledge of regulatory requirements and compliance standards.
• Good stakeholder management skills
• Excellent communication and interpersonal abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Attention to detail and analytical mindset.

In Return

In return we offer:

• Salary £55,000- £62,000 per annum (FTE) depending on experience
• Intelligent working practices enabling you a mix of office and home working, depending on business needs
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Access to our new Salary Sacrifice Electric Car Scheme

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.