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Excellent Customer Reviews
4.86 stars from 1257 reviews
Smart Money People
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Savings

All of our savings accounts are designed with you in mind, whether you're looking to put your money away or start your savings journey.

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Mortgages

We're all about finding lending solutions in niche areas. From budding Self-Builders to Ex-Pats, we help people turn their homeowner dreams into a reality.

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Financial Services

We've partnered with our financial advisers to fulfil the rest of your financial needs. Pensions, Investments, Protection Planning - we've got you covered.

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Intermediaries

Here to support you and your clients with our innovative range of products and criteria.

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Online Service

Manage your savings and mortgage accounts on the go with our easy to use Online Service.

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Giving Back

We're making positive differences to our members, community, people and environment.

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Much improved experience

The new online service is a welcome addition to the already excellent Dudley experience.

Star 1 Star 2 Star 3 Star 4 Star 5

Great customer service always

I have a speech impediment but I am always made to feel comfortable when paying my mortgage over the phone.

Star 1 Star 2 Star 3 Star 4 Star 5

Excellent Service

Such a treat to talk to someone who is always friendly, knowledgeable and helpful.

Star 1 Star 2 Star 3 Star 4 Star 5

Great customer service

Very helpful and able to assist me straight away. Nothing was too difficult to resolve!

Star 1 Star 2 Star 3 Star 4 Star 5

Care

Talking with people who seem to really care makes all the difference. The personal touch matters.

Star 1 Star 2 Star 3 Star 4 Star 5

Personable and helpful staff

The impression given was that nothing I might ask would be too much trouble.

Star 1 Star 2 Star 3 Star 4 Star 5

Efficient and courteous

Smooth opening from Dudley and easy, expedient and courteous contact through email.

Star 1 Star 2 Star 3 Star 4 Star 5

Perton branch

I like how kind and happy the society is working together through these tough times.

Star 1 Star 2 Star 3 Star 4 Star 5

Fantastic criteria

Flexible underwriting has resulted in a mortgage that i could never have dreamt of before.

Star 1 Star 2 Star 3 Star 4 Star 5

Fantastic Service

Whenever I go into the branch, I am welcomed with a smile and a friendly face.

Star 1 Star 2 Star 3 Star 4 Star 5

Care

Talking with people who seem to really care makes all the difference. The personal touch matters.

Star 1 Star 2 Star 3 Star 4 Star 5

Would recommend to others

Very satisfied with the service we have received over many years.

Powering Life

We believe we are here to power your life, giving you the confidence and peace of mind that we are looking after all your financial needs and offering solutions for you where others can’t.  




Latest news at Dudley
'Best Building Society' nomination at British Bank Awards 2021

'Best Building Society' nomination at British Bank Awards 2021

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Help & Support

Savings support during Coronavirus

Find out what we're doing to support our savings customers during this difficult time.

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Borrower support during Coronavirus

If you are an existing mortgage customer, find out how we can support you.

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Fraud and Cyber Awareness

See how you can protect yourself from fraud and scams.

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