Excellent Customer Reviews
4.84 stars from 4182 reviews
Smart Money People
Star Star Star Star Star
See our reviews

Savings

All of our savings accounts are designed with you in mind, whether you're looking to put your money away or start your savings journey.

Find out more

Mortgages

We're all about finding lending solutions in niche areas. From budding Self-Builders to Ex-Pats, we help people turn their homeowner dreams into a reality.

Find out more

Financial Services

We've partnered with our financial advisers to fulfil the rest of your financial needs. Pensions, Investments, Protection Planning - we've got you covered.

Find out more

Intermediaries

Here to support you and your clients with our innovative range of products and criteria.

Find out more

Online Service

Manage your savings and mortgage accounts on the go with our easy to use Online Service.

Find out more

Giving Back

We're making positive differences to our members, community, people and environment.

Find out more
Star 1 Star 2 Star 3 Star 4 Star 5

Excellent service with a smile

Staff at Perton Branch are extremely professional, friendly and helpful.

Star 1 Star 2 Star 3 Star 4 Star 5

Good old fashioned customer care

Always friendly. Always Helpful Always knowledgeable. Always patient. Always care about the community.

Star 1 Star 2 Star 3 Star 4 Star 5

Given all relevant information

Was greeted with a smile and treated like a valued customer. Overall a very good experience!

Star 1 Star 2 Star 3 Star 4 Star 5

Customer support

Polite and straight to the point. No time wasting.

Star 1 Star 2 Star 3 Star 4 Star 5

Customer service

Knowledgeable and very helpful

Star 1 Star 2 Star 3 Star 4 Star 5

Branch

I always go to the lower Gornal Branch. Very Efficient and helpful there. Excellent Customer Care.

Star 1 Star 2 Star 3 Star 4 Star 5

Excellent

The staff are very friendly and helpful

Star 1 Star 2 Star 3 Star 4 Star 5

Friendly & helpful

Great service - have been with DBS for about 25 years or more

Star 1 Star 2 Star 3 Star 4 Star 5

Always great service with happy staff

As above great service with happy staff

Star 1 Star 2 Star 3 Star 4 Star 5

Always very helpful

Always helpful and friendly staff

Star 1 Star 2 Star 3 Star 4 Star 5

Excellent

Staff always pleasant and efficient, a very friendly atmosphere amongst staff too, makes it a pleasure to visit

Star 1 Star 2 Star 3 Star 4 Star 5

Business done promptly

Excellent service done at once .Thank you.

Recent Awards & Achievements

We are proud to share our recent achievements, reflecting our dedication to delivering outstanding results and continuously pushing ourselves to do better. 

We've launched Dudley Prosper!

Dudley Prosper is a 12 week programme, designed to help you build the skills, the energy and confidence to take control - and stay in control. 

We want people to feel more in confident in managing their money, energy and wellbeing. Our aim is to support them in building better lives with the right tools, guidance and encouragement when it's needed most.

We’re here to help our members and local communities thrive, now and in the future.

Find out more

Latest news at Dudley
Why Today's First-Time Buyers are Changing the Conversation on Mortgage Lending

Why Today's First-Time Buyers are Changing the Conversation on Mortgage Lending

Oct 07, 2026 Read article
Dudley Building Society opens new Bromsgrove branch

Dudley Building Society opens new Bromsgrove branch

Sep 21, 2026 Read article
Dudley Building Society cuts rates by up to 100 basis points

Dudley Building Society cuts rates by up to 100 basis points

Jul 13, 2026 Read article

Help & Support