Meet the Team at Our Bromsgrove Hub
You may have seen them at our hub, or out and about in the community, but who are the people behind our Bromsgrove Hub?
We caught up with Ashley, Safiya, Katie, Chelsea and Kelly to learn more about what they enjoy most about their roles, what keeps them busy outside of work and what they like most about being part of the Bromsgrove community.
Your Bromsgrove team
From left to right: Chelsea, Safiya, Ashley, Katie and Kelly.
Ashley
Branch Manager
Meet Ashley. From community projects to supporting members in the hub, he enjoys helping people achieve their goals and building connections across Bromsgrove.
Getting to Know Ashley
How long have you been with the Society?
I started on 5 January 2026.
What do you enjoy most about your role?
I love being part of a local community where you can see people achieve their goals and ambitions.
What's something people might not know about you?
I sit on both our village hall committee and village events team, helping bring people together and support local initiatives.
A word from Ashley
"I love being part of a local community where you can see people achieve their goals and ambitions. I enjoy getting involved in different projects happening across the town and having that sense of meaning and purpose in the community we serve. Most of all, I love being part of the Bromsgrove team and watching both the team and the hub develop day by day. Every day is different, which is one of the best parts of the role."
Safiya
Customer Service Specialist
Meet Safiya. She enjoys getting to know members, building relationships and helping people find the support that's right for them.
Getting to Know Safiya
How long have you been with the Society?
I've been with the Society since 2014.
What do you enjoy most about your role?
What I enjoy most is being able to help our members and understand their individual needs.
What's something people might not know about you?
I love going on holiday and exploring new places whenever I get the chance.
A word from Safiya
"I love meeting new people and building relationships in a new community. Being part of a new hub from the beginning and helping to grow our presence in Bromsgrove has been a really exciting and rewarding experience."
Katie
Customer Service Specialist
Meet Katie. From helping members in the hub to getting involved in local events, she enjoys meeting new people and building connections in the community.
Getting to Know Katie
How long have you been with the Society?
I have been with the Society for a year and will celebrate my first anniversary this November.
What do you enjoy most about your role?
I enjoy meeting new people and assisting them with their financial needs.
What's something people might not know about you?
In my spare time, I enjoy spending time with my family, going on holiday and creating memories with my husband and son.
A word from Katie
"It has been a pleasure helping customers and building the network for Bromsgrove. Being involved in market stalls, the hub's opening event and feeling like a valued member of the team throughout the process has enabled me to meet new people and get to know the local area more."
Chelsea
Customer Service Specialist
Meet Chelsea. After starting her journey as an apprentice, she now helps members make the most of their savings while delivering great service every day.
Getting to Know Chelsea
How long have you been with the Society?
Five years.
What do you enjoy most about your role?
I enjoy making a positive difference to our members by helping with their savings needs and making their money work harder for them.
What's something people might not know about you?
I enjoy travelling and going on holiday as it gives me the opportunity to explore new places, experience different cultures, relax and create lasting memories.
A word from Chelsea
"I started as an apprentice and have developed into a specialist. I take pride in providing excellent service to create a positive and professional customer experience."
Kelly
Customer Service Specialist
Meet Kelly. She enjoys meeting different people every day and helping members with something that genuinely matters to them.
Getting to Know Kelly
How long have you been with the Society?
I've been with Dudley Building Society for seven months and have had the opportunity to develop and progress into my Customer Service Specialist role.
What do you enjoy most about your role?
I love meeting different people every day and helping customers with something that genuinely matters to them.
What's something people might not know about you?
I have recently found a new love for paddleboarding and I love to hike.
A word from Kelly
"The best part of my job is seeing a customer leave knowing they've been listened to, supported and looked after."
Pop in and say hello
Next time you're in Bromsgrove, don't be afraid to say hello!
Whether you're opening an account, discussing your savings goals or simply popping in for a chat, our Bromsgrove team would be delighted to meet you.
Find our Bromsgrove hub or get in touch:
Call: 01527 900769
Email: [email protected]
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