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Our Purpose

To find solutions where others can't.

Everything we do starts with impeccable customer service as a specialist lender – from manually underwriting mortgage applications to complete transparency when helping you, our members, choose the best savings product. We listen because we genuinely want to help make your dreams become reality.

Our Vision

To be an intelligent organisation that combines data analysis and human decision making, to meet changing customer needs.

We exist for the sole benefit of you, our members, who own the Society and have the right to vote on aspects of how your Society is run. Our Board believes that our members’ interests are best served with the Society operating in markets which provide a sustainable financial performance with an acceptable level of risk.

In the mortgage markets, we focus on areas which are underserved by our competitors and which allow us to achieve a return to cover our cost base and add to our capital. In the retail savings market we attract funding by offering good value rates across the lifetime of our relationships.

We’re proud to be at the heart of our local community, offering career opportunities and supporting local charities and events, when possible. We always aim to provide a friendly, reassuring, personal service to our customers, whether in branch, online or on the phone.

Our Values

Member Focused

With a human touch and a pragmatic outlook - our members' needs are at the heart of everything we do.

Future Facing

We have an unwavering belief in pushing boundaries. This drives us to continually innovate and power our members lives.


We are trusted and respected for our specialist approach, which makes a real difference to people's lives.


We are powered by a determination and passion to offer a great customer experience. We are resolute and resourceful in our approach to delivering results.

Giving Back

Making a positive difference to our members, community, people and environment.

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Interested in becoming part of our team? Learn more about the range of benefits we offer our employees.

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Corporate Information

Information on the Society's Board, as well as our corporate documentation.

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