If you have any concerns about being able to make your monthly mortgage payment, it is important to let us know as soon as possible. The earlier we know about an issue, the more we can do to help.
We will be able to offer you support tailored to your individual circumstances. Before agreeing to any support, we will need to collect information on your circumstances. We want to ensure you have the relevant information so that you can make an informed decision.
In order for us to help you as quickly as possible, it may be useful for you to download and complete our budget planner form, which should be sent to our Principal Office. Please remember to complete this form openly and honestly.
We also recommend that you take a look at Money Helper's guidance around mortgage arrears or problems paying your mortgage linked below.
If you or anyone you know are experiencing financial difficulties, there are links in the section below, which can offer additional support. You can also use this helpful guide from the Building Societies Association.