We can provide:

  • Large print statements;
  • Braille statements;
  • A correspondence service that allows us to send letters in Braille or large print.
  • Large print leaflets and audio tape leaflets are also available - please contact your branch for further details. Our staff will be happy to talk through the leaflets with you.
  • An interpreting serviceĀ to assist where a customer is unable to speak/understand English.

You can also use the fax to contact your branch. Some instructions may not be acceptable by fax however and may require you to contact your branch in writing.

Setting up your browser

You may be able to set up your browser to give you greater flexibility if you have specific needs. Try using the guidance below:

Please note that they won't affect images on the screen.

Microsoft Internet Explorer

If you have difficulty reading any text on screen, you can quickly and easily resize:

  • on the View menu, choose Text Size
  • increase or decrease to suite your needs

To permanently apply font and colour changes:

  • on the View / Tools menu, click Internet Options
  • on the General tab, select Accessibility
  • click the three boxes to show ticks

Changing the default font:

Using a sans serif font (such as Arial), rather than a serif font (such as Times New Roman) can make text easier to read.

  • on the View / Tools menu, click Internet Options
  • on the General tab, click Fonts
  • in the Proportional and Fixed-width font lists, select the fonts you would like to use

Changing text and background colour:

Website authors and designers often specify particular fonts, typefaces and background colours for their pages, and the combinations can sometimes make the text difficult to read. You can override these settings by choosing your own preferred, clearer colour scheme - black text on a yellow background gives the most contrast:

  • on the View / Tools menu, click Internet Options
  • on the General tab, click Colors
  • click on the tick box labelled Use Windows Colors
  • click Text, and select the colour you want. Click OK
  • click Background, and select the colour you want to use. Click OK

To hide images on web pages:

  • on the View / Tools menu, click Internet Options
  • on the Advanced tab, scroll down to Multimedia
  • click on Show pictures to remove the tick
  • click on Apply, and then click on OK

To change the size of the window:

  • click Full Screen on the toolbar

There are more options to make websites easier to read, such as removing animation and expanding text. To look at the other options

  • on the View / Tools menu, click Internet Options
  • select the Advanced tab
  • choose the options you would like


Firefox offers a number of accessibility options similar to Internet Explorer. In addition, Firefox lets you resize text beyond the 2-up, 2-down steps that Internet Explorer offers (making it a better choice of browser if you are visually impaired).

To change font size:

  • go to View Menu
  • choose Text Size and select Increase or Decrease

To stop images loading:

  • go to Tools > Options
  • select the Content tab
  • uncheck Load Images

Have we missed something?

If you have any suggestions for improving our service to you please contact us as follows:

Website suggestions:Ā 

Contact Us

Principal Office
7 Harbour Buildings, The Waterfront
Brierley Hill, West Midlands, DY5 1LN
Tel: 01384 231414
Fax: 01384 233250

Useful Links

About Dudley Building Society
Website Terms & Conditions
Cookies Policy


The Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and is a member of the Building Societies Association. Financial services complaints we cannot settle may be referred to the Financial Ombudsman Service. This site is intended for UK residents only. Our Financial Services Register number is 161294. You can check this number by visiting the FCA Website or by contacting the FCA on 0800 111 6768