No need to worry, select the 'Forgotten password / memorable word' link on the Sign-in page and follow the instructions on the screen.

Your interest rate may be showing as 0.00% on your Online Service if you have not yet funded your account. If you have funded your account and the interest rate is still not displaying correctly, please call our Customer Service Team on 01384 231414. 

Visit our Online Service page and select 'Register'. You will then need to enter your surname, date of birth, postcode and mortgage account number. Follow the steps to create your username, password, and memorable word. We will then send a one time passcode to your mobile to confirm your identity.

Following this registration, you will be able to view details of your mortgage via the online service. Please note that this is read only and mortgage payments cannot be made online. You can amend some personal details online but not your name or address.

Visit our Online Service page and follow the 'Register' link to access our Online Service. You will need to enter your surname, date of birth, postcode and roll number.

Following this you will be asked to create a username, password, and memorable word. A security code will then be sent to the mobile number that we have on file for you. Once this is confirmed you will be able to view your passbook account(s) online.

You can access our online services in most countries. Please ensure you remain vigilant when using public internet and Wi-Fi. For some helpful tips on staying safe online, click here

No. Online accounts can only be funded by faster payment or debit card.

No, the interest cannot be paid by cheque. The interest can be paid to your nominated bank account or it can be paid into the account for some products. This is product specific and would have been noted in the product details when the account was set up.

Online withdrawals can be made by faster payment to your nominated bank account.

Sign into our Online Service and send us a secure message, letting us know you wish to change your name so we can get the ball rolling. Alternatively, you can call our Customer Service Team on 01384 231414 or visit one of our branches to discuss changing the name on your account(s).

Access the Online Service and select the 'Service' tab, then 'Nominated Bank Account' where you will be able to change your nominated account details. To confirm these changes, we need to make sure that it's you, so you will need to confirm a security code sent to your mobile. The nominated bank account must be held in your own name (either sole or joint). Additionally, please note that withdrawals will not be allowed to this updated nominated account for 3 working days.

Sign in to our Online Service, click on the 'Services' tab and select 'Security Services'. From here, you can follow the on screen instuctions to change your username, password and memorable word.

To close your account, please send us a secure message via our Online Service or call our Customer Service Team on 01384 231414.

Access our Online Service and go to the 'Move Money' tab. Select 'Notice to Withdraw'. Click 'Add New Notice' and select the relevant account and the amount you would like to withdraw. Once this is confirmed you will be advised of the withdrawal date.

Sign in to our Online Service, click on the 'Services' tab and select 'Personal Details'. Once here, you can edit fields as necessary. In order to confirm the changes, we will need to make sure it's defintely you, by sending a one time passcode to the mobile number registered with your account.

Please note that if you hold a mortgage with us, you will not be able to change your address. If you require further guidance about this, please send us a secure message or call our Mortgage Servicing Team on 01384 231414.

Please call our Customer Service Team on 01384 231414 to talk through this process and discuss the documents we need.  See our Bereavement Support page for more information.

We enforce Two-factor authentication for every log in and use various methods of segregation and encryption to ensure your money remains safe and secure.

Your money can only be transferred to a nominated bank account in your name; which we will verify before any transactions can be made. You will also be asked to verify this by entering a One-Time Passcode (OTP) that is sent to your mobile.

A faster payment will typically be settled within one business day, following successful receipt of the instruction.

If you are an operator on a child’s account or a business account you won’t be able to view the account online. If you hold a Power of Attorney or are a Deputy for someone under the Court of Protection, you will be able to view the accounts you are registered to.

We do not supply paper based account statements. You can print a copy of either your last 99 transactions or all transactions within the last 15 months whichever is the greatest.

If you suspect someone is trying to obtain your security details, you must contact us ASAP by calling us on 01384 231414 or by emailing us at: [email protected].

Please call our Customer Service Team on 01384 231414 as soon as possible, so that we can investigate this further.

For all online accounts, the Society bank details are:

Sort Code: 60-83-18

Account Number: 10001016

Please remember to always quote your roll reference number when making a transfer in to your Dudley Building Society.

If you are a passbook member, the Society bank details are:

Sort Code: 60-83-18

Account Number: 10001008

Please remember to always quote your roll reference number when making a transfer in to your Dudley Building Society.

You cannot close an account with a term prematurely. This excludes ISAs which can be transferred out subject to a penalty which is dependant on the product.

You will have a period of 14 days prior to maturity to either select an alternative product or close the account and send the funds to your nominated bank account. Please note that if no instructions are given, the funds in the account will be automatically transferred to our default maturity product.

We do not issue cheques for online accounts, if you have lost a cheque from a passbook based account, please contact our Customer Service Team on 01384 231414.

Your savings roll reference number is the unique number we use to identify you and your accounts. This can be found in your passbook.

If you are an online customer, the roll reference number will be on your home page. This number must be quoted whenever you wish to make a transfer into your account.

For mortgage members, your account number can be found on your mortgage offer or annual mortgage statement. You will need your account number to register to view your balance online.

For savings accounts the roll reference starts with '5' and is nine digits long. For mortgages the roll reference starts with '1' and is nine digits long.

Our secure messaging feature allows us to discuss account specific information in a safe and secure manner. We've introduced this communication as a quick, alternative way to manage your online account with us, instead of giving us a call or vice versa.

When you make a withdrawal to your nominated bank account, the funds will typically clear within one business day from us processing your withdrawal.

Access our Online Service and go to the "Move Money" tab. Select 'Notice to Withdraw'. Select the "View Notice to Withdraw" option and you will be able to view your notice of withdrawal.

You can find the Savings Terms & Conditions on our Existing Customers page. For information about any of our current products, please refer to our product finder.

If your product is no longer on the Savings page, please visit our Closed Interest Rates page or you can find our Closed Issue Feature Guide on our Existing Customers page.

You will only be able to view accounts held in your name or accounts that you hold Power of Attorney or Deputyship under the Court of Protection for. You will not be able to view any other accounts that you are an operator on e.g. child accounts, business accounts, etc.

The memorable word is a word chosen by you that adds an additional level of security whenever you access your account. It is important that the word you choose is one you can easily remember, as you will need to enter three random letters from it every time you login.

If you selected the 'Save for later' option during your application, it will be automatically deleted after 30 days and you don't need to do anything.

If the account has already been opened, please send us a secure message or contact our Customer Service Team on 01384 231414 to close the account.

No need to worry, go to My Account and then the 'Forgotten your username?' link on the Sign-in page and follow the instructions on the screen.