Dudley Building Society reaches record £591.5m in savings balances

Dudley Building Society has reported record savings balances of £591.5 million in its latest annual results. The Society’s savings balances increased by £37.5 million during the year ended 31 March 2026, rising from £554 million to a record £591.5 million.

Over the past three years, savings balances have grown by almost 31%. Alongside the growth in savings, the Society paid almost £20.1 million in savings interest to members during the year while continuing to invest in its services, people and local communities.

The Society also maintained strong customer satisfaction levels, achieving a Net Promoter Score (NPS) of 95 for savings customers, an overall satisfaction rating of 4.94 out of 5.

The results come as Dudley Building Society continues to expand its high street branch network across the West Midlands, Staffordshire and Shropshire, opening new locations in Bridgnorth, Shifnal and Halesowen, and announcing plans for a further branch opening in Bromsgrove during 2026, expanding its presence into Worcestershire.

The Society has also continued to strengthen its savings proposition in response to changing customer needs, offering a broad range of products including easy-access savings accounts, notice accounts, regular savings accounts, cash ISAs, as well as options for businesses and those saving through trust accounts, helping members save in a way that suits their individual goals and circumstances. The growth in savings balances has helped support lending across the region, with the Society also reporting record mortgage lending of £130.9 million during the year. Mortgage balances increased to £558.0 million, while customer advocacy remained exceptionally strong.

James Paterson, Chief Executive Officer at Dudley Building Society, said: “At a time when many communities are seeing access to face-to-face banking services reduced, we continue to see strong demand from people who value being able to speak to someone in person when they need support.

“Reaching a record £591.5 million in savings balances is a significant milestone and reflects the confidence our members continue to place in us.

“We believe people still value having a trusted place for their savings, particularly during periods of economic uncertainty. While digital services are important, many customers also want the reassurance that comes from being able to speak to us in person. That is why we’re continuing to invest in face-to-face services and are opening new branches across the West Midlands, Staffordshire and Shropshire, with Bromsgrove marking our expansion into Worcestershire.

“As a mutual, we are focused on developing products around the needs of our members and local communities. That includes continuing to enhance our range of savings products and investing in our branch network so we can support people in the way that works best for them.

“The support we have received from members has allowed us to continue investing in the Society, supporting local communities and helping more people achieve their financial goals.”