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As a mutual organisation, we are owned by and exist for the benefit of our members. So, we are always looking to make improvements to the services we offer to you, through valuable feedback. 

Provide some feedback of your experiences with the Society via our customer feedback partner, Smart Money People, to let us know how we’re doing.

We also run a quarterly £100 prize draw* for anyone who leaves us feedback and provides contact details.


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*There is no cost to be in with the chance of winning £100; simply complete the online feedback form or alternatively you can complete a form after receiving a service in one of our local branches. The email address you provide may be used by us to respond to your reviews, so we can further improve your experience with us, but will not be used for marketing purposes. The prize will be allocated on a quarterly basis (1st October, 1st January, 1st April, and 1st July) and the winner will be notified within five working days. The closing date for completed feedback each quarter is the 26th of the month prior to the draw e.g. 26th September will be the closing date for the draw on 1st October. The winner’s identity will remain confidential, unless you give explicit consent otherwise.