Brand and Communications Marketing Manager

As one of the fastest‑growing building societies in the UK — with a proud heritage and bold ambitions for the future — it’s easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step.

To support our growth, we’re looking for someone to join our Product and Marketing team to lead and protect the Society’s brand, crafting compelling stories and deliver consistent, customer-focused communications across all channels. You will drive awareness, engagement and loyalty by managing multiple communication channels building the Society’s reputation and member and intermediary relationships.

This is a role with variety, visibility and impact — giving you the chance to influence how we do business in a supportive, purpose‑driven organisation.

Main responsibilities include:

• Shaping and championing the building society’s brand narrative, ensuring it resonates across customer and community touchpoints.
• Lead the planning, development and execution of all operational customer-facing communications across print, digital, email, branch materials and member updates.
• Support our growth strategy with campaigns and marketing activity that drive product uptake and aid both our branch expansion and mortgage diversification strategy.
• Working with data teams to understand key customer insights, behaviours and needs to enhance personalised communication strategies.
• Working with our product and customer teams to create timely, relevant and engaging content for key customer segments driving customer acquisition.
• Managing the PR strategy and press office activity, building relationships with local, regional and trade media.
• Leading the social media strategy, managing day to day publishing, community engagement and channel growth.
• Collaborating with product, digital, retail, distribution, customer service and HR teams to ensure communications are consistent and aligned to business priorities.
• Building and delivering targeted brand campaigns that increase awareness, consideration and trust within our expanding regional footprint.
• Tracking competitor activity and evolving customer trends to refine brand strategy and messaging.
• Owning the member and intermediary engagement strategy, including content planning, key messaging and multichannel delivery.
• Driving continuous improvement of UX, navigation, accessibility and SEO performance of our website.

What we’re looking for

• 5 years’ experience within a Marketing Manager role or equivalent.
• A passion for marketing and an understanding of how to build brands for long term sustainable growth
• Excellent communication skills with experience of engaging across all levels of the business
• Strong organisation and planning skills; you'll need to love spinning lots of plates
• The ability to see the bigger picture and take a proactive approach in supporting teams
• Financial Services experience will be advantageous but not essential to this role
• A Certificate or Diploma in Professional Marketing would be desirable
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

Why join us?

This is a brilliant opportunity for someone who’s ready to take a step forward in their career. You’ll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you’re ambitious, values‑driven, and excited to grow — we’d love to hear from you.

What you’ll get in return:

• Salary of up to £50,000 per annum (depending on skills and experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

Customer Outcomes Manager

As one of the fastest‑growing building societies in the UK — with a proud heritage and bold ambitions for the future — it’s easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step.

To support our growth, we’re looking for someone to join our Product and Marketing team to help us mature and lead the development of our Consumer Duty Framework, ensuring fair value, good outcomes and customer-centric decision-making across the Society. This role will provide expert guidance to our internal teams to ensure the compliance is embedded throughout the customer lifecycle.

This is a role with variety, visibility and impact — giving you the chance to influence how we do business in a supportive, purpose‑driven organisation.

Main responsibilities include:

• Interpreting the FCA Consumer Duty requirements and translating them into practical, actionable standards for Society.
• Overseeing outcome testing, conduct risk assessments and ensure timely remediation where risks to customer outcomes are identified.
• Providing expert guidance to product, marketing, branch, operations and distribution teams to ensure compliance is embedded throughout the customer lifecycle.
• Preparing clear reporting, dashboards and the Consumer Duty Board Report for leadership, demonstrating compliance, key risks, and customer outcome trends
• Overseeing the collection, analysis and interpretation of customer data, feedback, research and behavioural insight via a customer outcomes focused insight framework
• Developing and maintaining a holistic understanding of customer needs, motivations and vulnerabilities across our membership base
• Using insight to proactively identify emerging customer risks, shifting expectations, or underserved groups and present these insights to senior leadership to shape strategy and prioritisation.
• Mapping, monitoring and regularly reviewing customer journeys across all channels to identify friction, unmet needs and opportunities to improve customer outcomes.
• Leading root-cause analysis of complaints and operational issues, to drive journey improvements
• Co-ordinate product reviews across the business, assessing and evidencing fair value across the full product suite.
• Identifying inefficient internal processes that impact consistency or quality of customer outcomes
• Acting as the “voice of the customer” in key forums and decision-making processes, continually looking for ways to obtain more regular and consistent feedback from the customer.
• Supporting regulatory submissions, thematic reviews and supervisory interactions related to Consumer Duty or customer outcomes.

What we’re looking for

• Strong proven understanding of the FCA’s Consumer Duty Regulation.
• Excellent communication skills with experience of engaging across all levels of the business
• Strong organisation and planning skills; you'll need to love spinning lots of plates
• The ability to see the bigger picture and take a proactive approach in supporting teams
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

Why join us?

This is a brilliant opportunity for someone who’s ready to take a step forward in their career within financial services. You’ll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you’re ambitious, values‑driven, and excited to grow — we’d love to hear from you.

What you’ll get in return:

• Salary of between £45,000 - £50,000 per annum (depending on skills and experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

Compliance Specialist – 6 Month FTC

“We will be there, when you need us” – this is the heart of our Strategy for becoming the building society of choice for our customers. Passionate about our brand, we’re eager to showcase our genuine and sincere dedication to our customers, our communities, and our employees.

We are seeking a knowledgeable and enthusiastic Compliance Specialist to join our team. The successful candidate will be responsible for delivering the compliance oversight plan which is an agreed set of reviews of the Society’s compliance with a range of applicable FCA and PRA regulations whilst also keeping in mind UK GDPR.

Key Responsibilities:

• Develop the annual regulatory compliance assurance plan
• Developing focused, proportionate and efficient compliance monitoring report scopes
• Deliver effective compliance monitoring reports
• Effective follow up of recommendations
• Provide advice and guidance to the business in developing processes and procedures to ensure the Society is compliant with all regulatory, legal, statutory and professional duties.

What we’re looking for:

• Experience working in a compliance function in the financial services sector.
• In-depth knowledge of UK regulatory requirements and compliance standards.
• Good stakeholder management skills
• Excellent communication and interpersonal abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Attention to detail and analytical mindset.
• Previous experience in regulatory roles holding certified status would be preferable.

In Return

In return we offer:

• Salary £50,000 per annum (FTE) depending on experience
• Intelligent working practices enabling you a mix of office and home working, depending on business needs
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch.

The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs, some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Specialist, it would be advantageous if you have:

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• Salary up to £25,250 FTE per year depending on experience
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Legal Counsel 

As one of the fastest‑growing building societies in the UK — with a proud heritage and bold ambitions for the future — it’s easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step.

To support our growth, we’ve created a brand‑new in‑house legal role. We’re looking for someone to join our Legal & Governance team with the passion and skills to make a difference. You’ll advise on commercial contracts and other matters that affect our mortgages and savings operations, and partner with colleagues to spot and manage legal, commercial and ethical risks. 

This is a role with variety, visibility and impact — giving you the chance to influence how we do business in a supportive, purpose‑driven organisation.

Main responsibilities

You'll work with the General Counsel & Secretary to:

• draft, review and negotiate a range of commercial and customer agreements, e.g. supplier contracts, intermediary terms of business, software licences and NDAs;
• design, implement and maintain CLM processes, tools and templates;
• review and maintain loan documentation e.g. offer letters and security documents;
• provide general advice across other areas, e.g. mortgages, savings, consumer protection, privacy and data protection;
• identify legal risks, carry out horizon scanning, and support risk mitigation;
• work with external counsel where specialist input is needed, ensuring value and quality;
• develop colleagues’ understanding of legal requirements, contracting processes and best practice through training and education; and
• support with board and committee matters, corporate governance and company secretarial activity, where required.

What we’re looking for

• You’ll be a qualified solicitor or barrister in England & Wales with post‑qualification experience gained in an in‑house commercial environment.
• Experience in financial services is desirable.
• You must be proficient in drafting and reviewing commercial contracts, with a solid grasp of relevant legal principles and the ability to apply your knowledge in given situations.  
• Similarly, proficiency in Microsoft 365, especially Microsoft Word and tracked changes, is critical, as is a desire to adopt legal tech tools to drive continuous improvement.
• You’ll need to be organised with a close attention to detail, and a clear communicator.
• The role is hands-on and the team is busy, so the ability to manage multiple priorities independently and work flexibly are key.  

Why join us?

This is a brilliant opportunity for someone who’s ready to take a step forward in their legal career within financial services. You’ll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you’re ambitious, values‑driven, and excited to grow — we’d love to hear from you.

What you’ll get in return:

• £60,000–£80,000 per annum (depending on skills and experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

Exciting things are happening at Dudley Building Society! While other banks and building societies are retreating from the high street, we’re boldly moving in the opposite direction — expanding our network and bringing banking back to the heart of the community. As part of our ambitious growth plans, we’re opening a brand-new branch in Bromsgrove. That’s why we’re on the lookout for a passionate, driven and experienced team to drive the change and grow a loyal customer base from the ground up.

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for Customer Service Specialists to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch.

About you

To be one of our next Customer Service Specialists, it would be advantageous if you have:

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• 35 hours a week contract
• Salary up to £25,250 FTE per year depending on experience
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join