Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch.

The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs, some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Specialist, it would be advantageous if you have:

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• Salary up to £25,250 FTE per year depending on experience
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

We’re a purpose‑driven mutual helping people live better lives. We’re looking for a Head of Lending to lead our underwriting and credit teams, shape our lending strategy, and ensure high‑quality, compliant mortgage lending that delivers excellent outcomes for members and intermediaries.

What You’ll Do

• Lead a high‑performing Lending and Underwriting team.
• Shape and deliver the Society’s lending strategy.
• Own lending policy, underwriting standards and SOPs.
• Ensure all lending meets risk appetite, MCOB requirements and regulatory expectations.
• Provide insightful MI and oversight to committees including SLT and Credit Risk.
• Drive improvements to criteria, processes and customer/intermediary experience.
• Horizon‑scan the mortgage market for risks and opportunities.
• Maintain strong fraud, financial crime and conduct controls.

What You’ll Bring

• 5+ years’ experience in the UK mortgage market, including specialist lending.
• Strong mortgage underwriting background with clear mandate/risk expertise.
• Knowledge of MCOB and regulatory lending requirements.
• Proven leadership skills with experience driving high performance.
• Ability to balance commercial, operational and risk considerations.
• Strong communicator with strategic awareness of the mutual sector.

Why Join Us?

A senior leadership opportunity to make a meaningful impact—shaping lending strategy, leading talented teams, and supporting our mission to help people live better lives.

We offer:

• 35 hours a week contract
• Salary up to £85,000 per annum
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Join Our Growing Team at Dudley Building Society as a Mortgage Underwriting Team Leader!

Our Purpose:
At Dudley Building Society, we’re on a mission to help people live better lives by providing tailored mortgage solutions that enable our members to achieve their homeownership dreams. As we continue to expand, we’re seeking an experienced Mortgage Underwriting Team Leader to be an integral part of our team. If you’re ready to make a real impact and lead a dynamic group in shaping the future of mortgage underwriting, this is the opportunity for you!

Why This Role is Exciting:
You’ll play a pivotal role in leading our underwriting team, guiding them through the entire mortgage application process—from application to offer. You’ll work closely with the Mortgage Underwriting Manager to create and implement strategies that drive efficiency, effectiveness, and innovation, while ensuring the highest standards of service and compliance. This is your chance to shape the future of our team and be at the heart of our continued success.

Key Responsibilities:

• Lead and Inspire: Guide a talented team of underwriters, ensuring high performance, motivation, and collaboration within a fast-paced, dynamic environment.
• End-to-End Underwriting: Oversee the complete mortgage underwriting journey, ensuring accuracy and timeliness at every step, while meeting ambitious corporate goals.
• Shape the Future of Policy: Collaborate with internal teams, such as credit risk, to continuously refine and improve underwriting policies and processes.
• Coaching and Development: Help your team grow by providing ongoing coaching, training, and support, empowering them to perform at their best.
• Drive Continuous Improvement: Identify opportunities to streamline processes, enhance policies, and increase customer satisfaction through innovative solutions.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including brokers, packagers, and internal partners, ensuring smooth operations and strong communication.

What We’re Looking For:

• Underwriting Expertise: A strong background in mortgage underwriting with a proven track record of holding a lending mandate.
• Leadership Experience: Demonstrated experience in leading or supervising underwriting or operational teams, with a focus on performance and development.
• Problem-Solving & Analysis: A natural ability to analyse workflow data, identify bottlenecks, and find creative solutions to optimize operations.
• Communication Skills: Excellent verbal and written communication skills, with the ability to motivate, influence, and coach a team to success.
• Policy & Regulatory Knowledge: In-depth understanding of mortgage lender policies and regulatory requirements, with a keen eye for compliance.
• Preferred Qualifications: CeMAP (Certificate in Mortgage Advice and Practice) and at least three years of experience in financial services underwriting. Existing mandate experience is highly desirable.

Why Dudley Building Society?
At Dudley Building Society, we value our team and believe in offering a supportive, inclusive, and empowering environment where you can thrive. In return for your expertise we offer:

• 35 hours a week contract
• Salary between £50,000-£55,000 per annum
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Great career opportunities and continuous professional development

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

Ready to Lead the Way?
If you’re a motivated, results-driven individual with a passion for mortgage underwriting and team leadership, we want to hear from you! Apply now to join us on this exciting journey and help us continue to make a positive difference for our members.

Apply today and let’s build a brighter future together!

We’re looking for a dynamic Branch Manager to lead and inspire a high-performing team . This is an exciting opportunity to get involved in the local community and build customer and business relationships. You’ll drive operational excellence and deliver exceptional customer experiences, playing a key part in achieving corporate goals while supporting the society’s strategic vision.

As a Branch Manager at the Society, you’ll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

In addition to the above, you will also be;

• Inspiring, leading and developing your in-branch colleagues to deliver a second-to-none customer experience.
• Strengthen our reputation as a trusted building society within the community and identify business growth opportunities.
• Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing outcomes to best suit the customers’ needs.
• Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products and services.
• Developing and executing strategies to increase funding to achieve corporate goals.
• Managing day-to-day operations, including compliance with regulatory requirements.

About you

To be one of our next Retail Branch Managers, we need you to be:

• Minimum 5 GCSEs including English and Maths.
• At least one year’s management experience in financial services (preferred).
• Passionate about providing strong customer solutions –you’ll be part of the team who does this most!
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about the solutions we can offer and be confident to take initiative to dig a little deeper.
• Approachable, helpful and member focused – you’ll put our members needs at the heart of everything you do.
• Strong at communicating – whatever communication methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• 35 hours a week contract
• Salary up to £30,300 per year
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Legal Counsel 

As one of the fastest‑growing building societies in the UK — with a proud heritage and bold ambitions for the future — it’s easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step.

To support our growth, we’ve created a brand‑new in‑house legal role. We’re looking for someone to join our Legal & Governance team with the passion and skills to make a difference. You’ll advise on commercial contracts and other matters that affect our mortgages and savings operations, and partner with colleagues to spot and manage legal, commercial and ethical risks. 

This is a role with variety, visibility and impact — giving you the chance to influence how we do business in a supportive, purpose‑driven organisation.

Main responsibilities

You'll work with the General Counsel & Secretary to:

• draft, review and negotiate a range of commercial and customer agreements, e.g. supplier contracts, intermediary terms of business, software licences and NDAs;
• design, implement and maintain CLM processes, tools and templates;
• review and maintain loan documentation e.g. offer letters and security documents;
• provide general advice across other areas, e.g. mortgages, savings, consumer protection, privacy and data protection;
• identify legal risks, carry out horizon scanning, and support risk mitigation;
• work with external counsel where specialist input is needed, ensuring value and quality;
• develop colleagues’ understanding of legal requirements, contracting processes and best practice through training and education; and
• support with board and committee matters, corporate governance and company secretarial activity, where required.

What we’re looking for

• You’ll be a qualified solicitor or barrister in England & Wales with post‑qualification experience gained in an in‑house commercial environment.
• Experience in financial services is desirable.
• You must be proficient in drafting and reviewing commercial contracts, with a solid grasp of relevant legal principles and the ability to apply your knowledge in given situations.  
• Similarly, proficiency in Microsoft 365, especially Microsoft Word and tracked changes, is critical, as is a desire to adopt legal tech tools to drive continuous improvement.
• You’ll need to be organised with a close attention to detail, and a clear communicator.
• The role is hands-on and the team is busy, so the ability to manage multiple priorities independently and work flexibly are key.  

Why join us?

This is a brilliant opportunity for someone who’s ready to take a step forward in their legal career within financial services. You’ll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you’re ambitious, values‑driven, and excited to grow — we’d love to hear from you.

What you’ll get in return:

• £60,000–£80,000 per annum (depending on skills and experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

Exciting things are happening at Dudley Building Society! While other banks and building societies are retreating from the high street, we’re boldly moving in the opposite direction — expanding our network and bringing banking back to the heart of the community. As part of our ambitious growth plans, we’re opening a brand-new branch in Bromsgrove. That’s why we’re on the lookout for a passionate, driven team to grow a loyal customer base from the ground up.

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Representative to join us.

As a Customer Service Representative at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Ensure customers receive excellent service, address enquiries, resolve issues and maintain a high level of customer satisfaction
• To be responsible for all till management activities
• Completing administrative tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contribute to the achievement of the branch and corporate targets
• Utilising our financial products, you will be supporting our members through key life events through our remote channels.

About you

To be one of our next Customer Service Representatives, we’re looking for someone who is:

• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• 35 hours a week contract
• Salary up to £22,444 per year
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Exciting things are happening at Dudley Building Society! While other banks and building societies are retreating from the high street, we’re boldly moving in the opposite direction — expanding our network and bringing banking back to the heart of the community. As part of our ambitious growth plans, we’re opening a brand-new branch in Bromsgrove. That’s why we’re on the lookout for a passionate, driven and experienced team to drive the change and grow a loyal customer base from the ground up.

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for Customer Service Specialists to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch.

About you

To be one of our next Customer Service Specialists, it would be advantageous if you have:

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• 35 hours a week contract
• Salary up to £25,250 FTE per year depending on experience
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join