Compliance Specialist – 6 Month FTC

“We will be there, when you need us” – this is the heart of our Strategy for becoming the building society of choice for our customers. Passionate about our brand, we’re eager to showcase our genuine and sincere dedication to our customers, our communities, and our employees.

We are seeking a knowledgeable and enthusiastic Compliance Specialist to join our team. The successful candidate will be responsible for delivering the compliance oversight plan which is an agreed set of reviews of the Society’s compliance with a range of applicable FCA and PRA regulations whilst also keeping in mind UK GDPR.

Key Responsibilities:

• Develop the annual regulatory compliance assurance plan
• Developing focused, proportionate and efficient compliance monitoring report scopes
• Deliver effective compliance monitoring reports
• Effective follow up of recommendations
• Provide advice and guidance to the business in developing processes and procedures to ensure the Society is compliant with all regulatory, legal, statutory and professional duties.

What we’re looking for:

• Experience working in a compliance function in the financial services sector.
• In-depth knowledge of UK regulatory requirements and compliance standards.
• Good stakeholder management skills
• Excellent communication and interpersonal abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Attention to detail and analytical mindset.
• Previous experience in regulatory roles holding certified status would be preferable.

In Return

In return we offer:

• Salary £50,000 per annum (FTE) depending on experience
• Intelligent working practices enabling you a mix of office and home working, depending on business needs
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

This is a great opportunity to lead our Bridgnorth branch, get involved in the local community, and build strong relationships that make a real difference. We’re looking for a dynamic Branch Manager to inspire a high‑performing team, strengthen our presence in the area, and deliver exceptional customer experiences while supporting the Society’s strategic vision.

As a Branch Manager at the Society, you’ll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

In addition to the above, you will also be;

• Inspiring, leading and developing your in-branch colleagues to deliver a second-to-none customer experience.
• Strengthen our reputation as a trusted building society within the community and identify business growth opportunities.
• Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing outcomes to best suit the customers’ needs.
• Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products and services.
• Developing and executing strategies to increase funding to achieve corporate goals.
• Managing day-to-day operations, including compliance with regulatory requirements.

About you

To be one of our next Retail Branch Managers, we need you to be:

• Minimum 5 GCSEs including English and Maths.
• At least one year’s management experience in financial services (preferred).
• Experience with working within the local community to increase brand awareness and customer footfall, desirable but not essential.
• Passionate about providing strong customer solutions –you’ll be part of the team who does this most!
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about the solutions we can offer and be confident to take initiative to dig a little deeper.
• Approachable, helpful and member focused – you’ll put our members needs at the heart of everything you do.
• Strong at communicating – whatever communication methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• 35 hours a week contract
• Salary up to £30,300 per year
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Are you a strategic data leader ready to shape the future of a modern, digitally‑enabled building society?
Dudley Building Society is looking for an exceptional Head of Data to lead our enterprise-wide data strategy and transform how data enables insight, innovation, regulatory confidence, and member value.

As we continue our multi-year transformation, this role will be pivotal in establishing a trusted, well‑governed, cloud-native data environment built on Microsoft Azure, Microsoft Fabric and Microsoft Purview. You will ensure our data is accurate, secure, high‑quality, and used responsibly across all business functions.

What you’ll be leading:

Strategic Data Leadership

• Own, develop, and deliver the Society’s data strategy—driving quality, trust, governance and value from the organisation’s data assets.
• Partner with senior leaders to embed data into decision-making, customer experience, risk management and operational resilience.

Azure, Fabric & Purview Ownership

• Act as the enterprise owner for our Azure and Fabric data platforms and Microsoft Purview governance environment.
• Oversee architecture, roadmap and optimisation across Azure Data Lake, Data Factory, Databricks, Synapse, SQL, Fabric Lakehouse and Power BI.
• Ensure data platforms meet regulatory and best-practice expectations (GDPR, PRA/FCA, DAMA).

Data Governance & Compliance

• Lead the enterprise data governance framework, ensuring strong controls, quality, lineage, metadata and lifecycle management.
• Oversee Purview as the single source of truth for classification, compliance, lineage and sensitive data management.

Data Engineering & Architecture

• Lead a modern engineering practice delivering secure, scalable data pipelines and lakehouse structures in Azure and Fabric.
• Own enterprise data architecture, including integration patterns, domains and semantic models, ensuring alignment with key change programmes and third‑party platforms.  

Analytics, Insights & AI

• Drive enterprise analytics using Power BI, Fabric workloads, and Azure AI/ML.
• Enable predictive modelling, operational analytics and responsible AI adoption.

Leadership & Influence

• Build and develop a high-performing, multidisciplinary data team.
• Champion data literacy across the organisation and represent the Society with partners, auditors and regulators.

What you’ll bring

Essential

• Proven experience leading data functions in financial services or other regulated environments.
• Deep technical expertise across the Microsoft Azure data ecosystem, including ADF, Databricks, Synapse, SQL, ADLS, and DevOps CI/CD.
• Understanding of Microsoft Purview governance, lineage, classification and policy controls.
• Hands-on leadership across Microsoft Fabric—lakehouse, engineering workloads, and Power BI governance.
• Strong understanding of regulatory frameworks including FCA/PRA, GDPR, data risk and operational resilience.

Desirable

• Experience with Azure/OpenAI services and responsible AI frameworks.
• Relevant certifications such as Azure Data Engineer, Azure Solutions Architect, or Purview Specialism.

Why join Dudley Building Society?

This is an opportunity to join a purpose-led mutual with ambitious transformation plans and a commitment to delivering better outcomes for our members through modern technology, insight and innovation. You’ll be influencing change at the highest levels, shaping how the Society uses data for years to come.

In return for your expertise we offer:

• 35 hours a week contract
• Salary up to £80,000
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Great career opportunities and continuous professional development

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

We’re here to help people live better lives. If you want to be part of an organisation that puts customers first and empowers colleagues to make a real difference, this could be the perfect opportunity for you.

The Opportunity

We are looking for a Mortgage Underwriter to join one of the top 5 fastest growing building societies in the UK. In this role, you’ll take ownership of mortgage applications from initial submission through to the issue of a mortgage offer, working within your mandate to make balanced, responsible lending decisions.

You’ll be at the heart of our mortgage operation—building strong relationships with intermediaries, managing risk, and ensuring our customers receive a fair, efficient, and high‑quality service.

What You’ll Be Doing

• Managing and underwriting mortgage applications from start to finish, ensuring timely progression to mortgage offer.
• Liaising with mortgage intermediaries, providing Decisions in Principle and communicating outcomes clearly and professionally.
• Ensuring all decisions align with the Society’s lending policy, escalating or recommending exceptions where appropriate.
• Delivering excellent service to brokers, customers, and third parties in line with agreed SLAs.
• Approving loans within your mandate and supporting more complex case work such as contract variations or Further Advances.
• Providing feedback on underwriting trends and supporting improvements to policy and process.
• Working collaboratively with colleagues across the business and helping the team meet shared goals.

What You’ll Bring

• Minimum three years’ Financial Services underwriting experience.
• An existing underwriting mandate in your current role.
• CeMAP qualification (desirable but not essential).
• Strong analytical skills with the ability to make sound, responsible lending decisions.
• Excellent communication skills and confidence in dealing with intermediaries and customers.
• A proactive, team‑focused approach and the ability to manage your own workload effectively.

Why Dudley Building Society?
At Dudley Building Society, we value our team and believe in offering a supportive, inclusive, and empowering environment where you can thrive. In return for your expertise we offer:

• 35 hours a week contract
• Salary between £40,000 – £42,500 per annum
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Great career opportunities and continuous professional development

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

How to Apply
If you’re an experienced underwriter looking for your next challenge —and want to work somewhere that values integrity, service, and doing the right thing—we’d love to hear from you.

Apply now or contact us for more information.

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch.

The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs, some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Specialist, it would be advantageous if you have:

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• Salary up to £25,250 FTE per year depending on experience
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Legal Counsel 

As one of the fastest‑growing building societies in the UK — with a proud heritage and bold ambitions for the future — it’s easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step.

To support our growth, we’ve created a brand‑new in‑house legal role. We’re looking for someone to join our Legal & Governance team with the passion and skills to make a difference. You’ll advise on commercial contracts and other matters that affect our mortgages and savings operations, and partner with colleagues to spot and manage legal, commercial and ethical risks. 

This is a role with variety, visibility and impact — giving you the chance to influence how we do business in a supportive, purpose‑driven organisation.

Main responsibilities

You'll work with the General Counsel & Secretary to:

• draft, review and negotiate a range of commercial and customer agreements, e.g. supplier contracts, intermediary terms of business, software licences and NDAs;
• design, implement and maintain CLM processes, tools and templates;
• review and maintain loan documentation e.g. offer letters and security documents;
• provide general advice across other areas, e.g. mortgages, savings, consumer protection, privacy and data protection;
• identify legal risks, carry out horizon scanning, and support risk mitigation;
• work with external counsel where specialist input is needed, ensuring value and quality;
• develop colleagues’ understanding of legal requirements, contracting processes and best practice through training and education; and
• support with board and committee matters, corporate governance and company secretarial activity, where required.

What we’re looking for

• You’ll be a qualified solicitor or barrister in England & Wales with post‑qualification experience gained in an in‑house commercial environment.
• Experience in financial services is desirable.
• You must be proficient in drafting and reviewing commercial contracts, with a solid grasp of relevant legal principles and the ability to apply your knowledge in given situations.  
• Similarly, proficiency in Microsoft 365, especially Microsoft Word and tracked changes, is critical, as is a desire to adopt legal tech tools to drive continuous improvement.
• You’ll need to be organised with a close attention to detail, and a clear communicator.
• The role is hands-on and the team is busy, so the ability to manage multiple priorities independently and work flexibly are key.  

Why join us?

This is a brilliant opportunity for someone who’s ready to take a step forward in their legal career within financial services. You’ll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you’re ambitious, values‑driven, and excited to grow — we’d love to hear from you.

What you’ll get in return:

• £60,000–£80,000 per annum (depending on skills and experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

Exciting things are happening at Dudley Building Society! While other banks and building societies are retreating from the high street, we’re boldly moving in the opposite direction — expanding our network and bringing banking back to the heart of the community. As part of our ambitious growth plans, we’re opening a brand-new branch in Bromsgrove. That’s why we’re on the lookout for a passionate, driven and experienced team to drive the change and grow a loyal customer base from the ground up.

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for Customer Service Specialists to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch.

About you

To be one of our next Customer Service Specialists, it would be advantageous if you have:

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• 35 hours a week contract
• Salary up to £25,250 FTE per year depending on experience
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join