At Dudley Building Society, we’re here to help people live better lives. As one of the UK’s fastest-growing building societies, with a proud heritage and ambitious plans for the future, we’re looking for a Senior Credit Risk Analyst to support the Society’s credit risk modelling and management information. This role will join us on a temporary 6 Month contract to support with Paternity leave.

In this specialist role, you’ll help ensure our credit risk models are built, maintained and monitored effectively, using your analytical expertise to interpret outputs and provide clear, concise insight to stakeholders across the Society. You’ll play an important part in helping the Society manage lending activity within risk appetite and deliver good outcomes for members.

The role

As our Senior Credit Risk Analyst, you’ll be responsible for ensuring the Society’s credit risk models and credit risk management information are appropriately built, maintained and monitored.

What you’ll be doing

• Routinely run the Society’s Estimated Credit Loss models accurately and on time, identifying and resolving any anomalies.
• Monitor and report against ECL model outputs, including PD, EAD and LGD, providing clear explanations for movements.
• Maintain full model documentation, including assumptions, validation, sensitivity analysis and data input dictionaries.
• Updates to mortgage affordability model based on latest information
• Work with modelling partners to design and build new iterations of the ECL model and support successful passage through model governance requirements.
• Contribute credit risk inputs to forecasts and stress tests, including ICAAP, ILAAP and Recovery Plan activity.
• Work with Product and Analytics teams to support decisions on product mix and lending plans, considering regulatory limits, expected credit loss and risk appetite.
• Develop, maintain and report against credit risk appetite limits.
• Deliver training and education on ECL models to key stakeholders, translating complex information into clear and practical insight.

What we’re looking for

• Experience using R statistical language.
• Experience with IFRS 9 impairment models or similar credit risk modelling approaches.
• Strong analytical and numerical skills, with the ability to interpret model outputs and explain them clearly and concisely.
• Confidence working with credit risk management information, assumptions, validation, sensitivity analysis and model documentation.
• An understanding of expected credit loss, risk appetite, model monitoring and governance requirements.
• A degree-level qualification in maths, statistics or a similar discipline would be desirable.
• A confident communication style, with the ability to present insight to key stakeholders.

What’s in it for you?

We want our people to feel supported, valued and able to thrive. In return, you’ll receive:

• Salary up between £45,000 - £50,000 (FTE) depending on experience.
• Intelligent working — split your time between home and our Brierley Hill office.
• 30 days’ holiday, plus bank holidays and “Moments that Matter” days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
• Up to 8% pension contribution.
• Life assurance at 4× salary.

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

If you’re ready to use your analytical expertise to support sound credit risk management and help the Society make confident, well-informed lending decisions, we’d love to hear from you.

At Dudley Building Society, we’re here to help people live better lives. As one of the UK’s fastest-growing building societies, with a proud heritage and ambitious plans for the future, we’re looking for a Treasury Assistant to join our Finance team and support the Society’s treasury activity.

This is a great entry-level opportunity for someone who is confident with numbers, enjoys working with data and spreadsheets, and is keen to build a career in financial services treasury.

You’ll work closely with colleagues across the wider Finance team and Treasury to help ensure information is accurate, timely and well controlled. You will be supporting effective decision-making and helping the Society remain financially resilient for the benefit of our members.

The role

As our Treasury Assistant, you’ll help the Treasury team with day-to-day tasks linked to cash, funding and financial information. You’ll also learn the skills and knowledge needed to build a career in Treasury.

The role will include helping with daily treasury work, keeping records updated, supporting reports and learning how treasury works in a building society.

What you’ll be doing

• Help monitor daily cash, cash flow and funding information, making sure it is accurate and shared with the right people when needed.
• Maintain accurate records and support the administration of treasury systems, documentation, confirmations and reconciliations.
• Help prepare reports and updates on treasury information, such as cash, funding and market data.
• Take responsibility for your learning and development, including any relevant training or qualification where appropriate.

What we’re looking for

• No previous treasury experience is required, but an interest in financial services, financial markets, numeracy, data analysis and risk management would be beneficial.
• Confidence working with numbers, spreadsheets and data, with strong attention to detail.
• Someone who is organised, accurate and able to maintain clear records and supporting evidence.
• A willingness to learn about building society treasury, liquidity, funding, regulatory reporting and control processes.
• An appetite to work towards, or undertake, a relevant professional qualification.
• A proactive approach, with the confidence to ask questions, highlight issues and seek feedback.
• Someone who works well with others and wants to develop specialist knowledge within a supportive Treasury environment.

What’s in it for you?

We want our people to feel supported, valued and able to thrive. In return, you’ll receive:

• Annual salary up to £26,500
• Intelligent working — split your time between home and our Brierley Hill office.
• 30 days’ holiday, plus bank holidays and “Moments that Matter” days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
• Up to 8% pension contribution.
• Life assurance at 4× salary.
• Full Private Medical Insurance for you and your family.
• A healthcare plan for everyday essentials like dental and optical.
• Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

If you’re ready to start or develop your career in treasury with a Society that puts people, purpose and community at the heart of what it does, we’d love to hear from you.

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch.

The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs, some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Specialist, it would be advantageous if you have:

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• Salary up to £26,390 FTE per year depending on experience
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.

Senior Business Analyst

At Dudley Building Society, we’re proud to be a modern mutual with deep roots in the communities we serve. Guided by our purpose to Help People Live Better Lives, we’re focused on making a positive difference for our members, colleagues and local communities through the way we work, the service we provide and the values we live every day.

To help us continue delivering on this purpose, we’re looking for a Senior Business Analyst to shape clear requirements, supporting effective change delivery, and helping colleagues make well-informed decisions that improve outcomes for our members, customers and teams. You will personally lead discovery and analysis for complex, strategic, regulatory and technology-enabled change, while acting as the Society’s authority on analysis standards and providing assurance, challenge and coaching across the wider portfolio. 

You will turn strategic and operational needs into clear, agreed, testable and traceable requirements and solution outcomes. Through early engagement, constructive challenge and high-quality documentation, you will help improve investment decisions, delivery planning, scope control, testing, adoption and benefits realisation, while reducing ambiguity, rework, scope creep, key-person dependency and late discovery of impacts. 

This is a 12 month Fixed Term Contract with the potential to become permanent in the future.

Your day-to-day responsibilities will include but are not limited to:

• Leading analysis for complex and material change from discovery through to benefits realisation, ensuring analysis begins early enough to inform feasibility, prioritisation, investment and delivery decisions. 

• Owning requirements quality and standards, ensuring requirements are clear, complete, unambiguous, prioritised, feasible, testable and aligned to agreed outcomes. 

• Leading discovery and current-state analysis so initiatives are based on a sufficiently complete understanding of customers, colleagues, processes, systems, data, controls and dependencies. 

• Defining future-state outcomes and supporting solution design by translating business needs into coherent requirements and measurable outcomes. 

• Establishing end-to-end traceability and testability so approved requirements remain connected through design, delivery, testing, implementation and outcome validation. 

• Providing high-confidence analytical input to feasibility assessments, business cases, project initiation, estimation and delivery planning. 

• Providing assurance and constructive challenge across the change portfolio, identifying ambiguity, gaps, impacts, dependencies, delivery risks and decisions that require escalation. 

• Coaching and mentoring Business Analysts and colleagues undertaking analysis activity, building shared understanding of effective discovery, requirements and analysis practice. 

• Improving BA methods, templates, quality standards, knowledge management and cross-skilling to strengthen organisational resilience. 

• Using evidence and lessons learned to drive continuous improvement in business analysis and wider change delivery practice. 

What we're looking for:

• Substantial business analysis experience in regulated financial services, preferably within a bank, building society, lending, savings or comparable regulated environment. 

• Demonstrable experience leading analysis on complex, strategic, regulatory or technology-enabled change involving multiple business areas, systems, data sets and processes. 

• Strong end-to-end requirements engineering experience, including elicitation, analysis, prioritisation, validation, documentation, approval, change control and traceability through design, build, testing, implementation and benefits realisation. 

• Experience providing analytical input to feasibility assessments, business cases and project initiation. 

• Experience establishing or improving BA methods, templates and quality standards. 

• The confidence to provide constructive challenge, communicate complex information clearly and build agreement across different stakeholder groups. 

• Experience of coaching others, supporting knowledge transfer and reducing key-person dependency through documentation and cross-skilling. 

• A Business Analyst qualification from BCS, IIBA or PMI. 

What you’ll get in return:

• Salary of £55,000-£60,000 (depending on experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

At Dudley Building Society, we’re proud to be a modern mutual with deep roots in the communities we serve. Guided by our purpose to Help People Live Better Lives, we’re focused on making a positive difference for our members, colleagues and local communities through the way we work, the service we provide and the values we live every day.

To help us continue delivering on this purpose, we’re looking for a Senior Finance Analyst/ Senior Management Account, leading the Society’s budgeting, forecasting and financial performance reporting processes and delivering accurate, timely and well-structured management information to support financial planning, performance understanding and senior management review.

The role is responsible for coordinating and producing financial forecasts, analysing business performance, maintaining robust planning and reporting outputs, and providing clear insight into profitability, margin, cost, balance sheet and prudential performance trends. This is a role with variety, visibility and impact, supporting month-end financial reporting, technical accounting activities and financial controls to help ensure the accuracy, integrity and reliability of the Society’s financial information.

This is a great opportunity for a qualified accountant or experienced senior finance professional with strong FP&A, forecasting, management information and analytical capability, who enjoys turning financial data into clear, meaningful insight for senior stakeholders.

Main responsibilities include:

• Budgeting & Forecasting - owning and coordinating the Society’s budgeting and forecasting cycle, including timetable management, template preparation, consolidation, assumption tracking, variance analysis and production of forecast outputs for senior management review.
• Financial Performance Reporting - leading the production of financial performance reporting and analysis, providing insight into profitability, margin, yield, income, costs, balance sheet performance and key business trends, with clear commentary on performance drivers.
• Management Information & Dashboards - developing, enhancing and maintaining MI, dashboards and reporting outputs for senior management and Board committees, ensuring information is accurate, consistent, well controlled and focused on key financial performance drivers.
• Month-End & Technical Accounting Support - supporting month-end reporting and technical accounting activities, including journals, reconciliations, analytical reviews, effective interest rate accounting, impairment and provision calculations.
• Management & Board Reporting - supporting the production and development of reporting for senior management and Board committees, providing analysis of balance sheet performance, margin, liquidity, interest rate risk and other key financial metrics.

What we’re looking for

• Qualified accountant or experienced senior finance professional
• Strong FP&A, budgeting, forecasting, management information and analytical capability
• Proven experience of budgeting, forecasting, performance reporting, variance analysis, cost and margin analysis
• Confidence in month-end reporting, journals, reconciliations and technical accounting support
• Strong Excel, data and MI skills, with the ability to produce clear financial analysis and reporting commentary
• Excellent attention to detail, judgement and accuracy in a regulated financial services environment
• Ability to explain financial information clearly with excellent communication skills
• Experience maintaining robust planning, reporting and financial control outputs
• Financial services experience is advantageous, particularly where accuracy, control and regulatory awareness are important

Why join us?

This is a brilliant opportunity for someone who’s ready to take a visible role in the Finance team, combining ownership of forecasting, budgeting, performance reporting and financial analysis with the chance to contribute to month-end reporting, technical accounting and financial control. If you’re analytical, values-driven and excited to make an impact — we’d love to hear from you.

What you’ll get in return:

• Salary of £50,000-£60,000 (depending on experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

External ad – Financial Operations Manager

As one of the fastest‑growing building societies in the UK — with a proud heritage and bold ambitions for the future — it’s easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step.

To support our growth, we’re looking for someone to join our Finance team to manage and continuously improve the day-to-day financial operations of the organisation, ensuring accurate, efficient, and well-controlled processes across all core finance activities.

The role is responsible for leading and developing the financial operations team, driving high performance, accountability, and consistency in delivery. This is a role with variety, visibility and impact focusing on strengthening financial controls, improving workflows, resolving operational issues, and ensuring the timely production of reliable financial information to support the smooth running of the Society.

This is a great opportunity for an experienced financial professional who has experience at a senior management level plus a proven track record in working with and implementing a high standard of financial controls.

Main responsibilities include:

• Financial Operations Management - overseeing the delivery of all day-to-day financial operations, ensuring accuracy, timeliness, and efficiency, managing core transactional finance activities and maintaining oversight of month-end processes for liquidity.

• Team Leadership & Management - providing overall leadership to a team of three (Supervisor + two Finance Assistants via the Supervisor) setting clear objectives, expectations, and performance standards whilst supporting the development, coaching, and training of team members

• Process Improvement & Controls - identifying opportunities to improve efficiency, accuracy, and consistency across financial operations whilst driving the implementation of process improvements and standardisation of workflows. This includes strengthening and maintaining robust financial controls to minimise risk and supporting audit requirements by maintaining well-controlled and auditable processes

• Stakeholder Support - building effective working relationships with internal stakeholders across the business and assisting the wider Society with change projects affecting the Financial Operations Function

• Compliance & Governance - ensuring compliance with organisational policies, financial regulations, and relevant standards in addition to carrying out quality assurance to ensure procedures are followed and remain robust.

What we’re looking for

• Proven experience in a financial operations or transactional finance role
• Experience managing or supervising a team
• Strong understanding of core finance processes
• Strong attention to detail and accuracy
• Ability to manage workloads and meet deadlines
• Good problem-solving skills and ability to resolve operational issues
• Strong communication and stakeholder management skills
• Proven track record of improving processes
• Experience of working in a strong internal controls environment
• Understanding of banking processes including BACS, direct debit collections, credit card receipts
• Financial Services experience is advantageous but not essential for this role

Why join us?

This is a brilliant opportunity for someone who’s ready to take a step forward in their career. You’ll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you’re ambitious, values‑driven, and excited to grow — we’d love to hear from you.

What you’ll get in return:

• Up to £55,000 (depending on skills and experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

Customer Service Specialist

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch.

This is a full time role and some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Specialist, it would be advantageous if you have:

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• Salary up to £26,390 per year depending on experience
• 30 days’ holiday, plus bank holidays and “Moments that Matter” days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
• Up to 8% pension contribution.
• Life assurance at 4× salary.
• Full Private Medical Insurance for you and your family.
• A healthcare plan for everyday essentials like dental and optical.
• Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join