Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch.

This is a full time role and some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Specialist, it would be advantageous if you have:

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• Salary up to £26,390 per year depending on experience
• 30 days’ holiday, plus bank holidays and “Moments that Matter” days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
• Up to 8% pension contribution.
• Life assurance at 4× salary.
• Full Private Medical Insurance for you and your family.
• A healthcare plan for everyday essentials like dental and optical.
• Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.

Dudley Building Society believes in helping people live better lives. Everything we do starts with a passion for providing an impeccable service, which is why we are excited to be recruiting Customer Service Representatives to support our members across our branch network and from our Principal Office in Brierley Hill.

Whether you are helping members face to face in one of our branches or supporting them over the telephone as part of our head office customer service team, you will build long-term relationships with new and existing customers and help them through key milestones in life.

Your day to day will be a bit like this:

• Providing an excellent customer experience for our members, whether face to face, over the telephone.
• Building trusted relationships with our members, answering enquiries, resolving issues and maintaining a high level of customer satisfaction.
• Using your knowledge of our savings products to support members through key life events.
• Completing customer administration accurately and helping members manage and maintain their accounts.
• Working proactively and collaboratively with colleagues across the Society to deliver great customer outcomes.
• Contributing to team, branch and Society-wide objectives.
• Depending on the role, carrying out branch-based activities such as till management or providing customer support from our principal office via our telephone and remote channels.

We have opportunities across our branches and within our Principal Office customer service team in Brierley Hill. Branch roles may include working across more than one location.

About you

To be one of our next Customer Service Representatives, we are looking for someone who is:

• Passionate about finding strong customer solutions and delivering brilliant service.
• Approachable, helpful and member-focused, putting our members and communities at the heart of everything you do.
• A clear and confident communicator who is comfortable supporting customers face to face and over the telephone.
• Excited to work as part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members and the solutions we can offer, with the confidence to take initiative and dig a little deeper.
• Comfortable challenging the status quo and looking for better ways to support our members.
• Flexible about where and how you support customers, according to the needs of the role.
• Eager to develop your knowledge and build a career within the Society.

In return

In return for providing a passionate and specialist service to our customers, we offer:

• Salary up to £23,660 FTE per year.
• 30 days’ holiday, plus bank holidays and “Moments that Matter” days for birthdays, weddings, receiving your house keys, welcoming a grandchild and other moments that count.
• Up to 8% pension contribution.
• Life assurance at four times your salary.
• Full private medical insurance for you and your family.
• A healthcare plan for everyday essentials such as dental and optical care.
• Access to salary sacrifice schemes, including Cycle to Work and Electric Car schemes.

Diversity and inclusion

Our workplace culture respects, welcomes and supports diversity and inclusion, empowering our people to make it a fundamental part of everything we are and everything we aim to be. We treat everyone with the dignity and kindness they deserve and celebrate the qualities that make each of us unique.

And that’s not all…

We are recognised as a Great Place to Work, and there is a reason for that. Visit our careers page to learn more about what it is like to join The Dudley team, who we are, what drives us and why you should join us.

We're looking for a proactive and analytical Finance Operations Analyst to join our Finance team and play a key role in delivering strategic change across the Society.

This is an exciting opportunity for someone who enjoys combining financial analysis, process improvement, project support, and stakeholder collaboration to drive meaningful outcomes. You'll work across a variety of initiatives, helping to improve systems, strengthen controls, enhance reporting, and support the delivery of projects that contribute to the Society's strategic objectives.

What You'll Be Doing

As a Finance Operations Analyst, you'll:

• Support the planning, coordination and delivery of Finance-led projects and change initiatives.
• Analyse current Finance processes and identify opportunities to improve efficiency, controls and customer outcomes.
• Produce financial and operational analysis to support business decisions, project activity and business cases.
• Support the implementation of new systems, technology enhancements and regulatory changes affecting Finance Operations.
• Coordinate project plans, actions, risks and dependencies, ensuring effective governance and communication.
• Assist with testing, validation and user acceptance activities for system and process changes.
• Develop and maintain process documentation, control frameworks and procedural guides.
• Collaborate with stakeholders across Finance, Technology, Risk and the wider Society.
• Produce management information and reporting to monitor project progress and benefits realisation.
• Promote a culture of continuous improvement throughout Finance Operations.

What We're Looking For

We're keen to hear from candidates who can demonstrate:

• Experience working within a Finance function, ideally within financial services or another regulated environment.
• Experience supporting projects, change programmes or process improvement initiatives.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills and confidence working with financial systems and data.
• Knowledge of finance operations, financial controls and reconciliations.
• Excellent stakeholder management and communication skills.
• AAT, ACCA, ACA or CIMA qualification (part-qualified or qualified) would be advantageous.

The Person

You'll be naturally curious, enjoy solving problems and be motivated by making processes better. You'll thrive in a collaborative environment, build strong relationships across the business and be comfortable managing multiple priorities.

You'll also identify with our employee behaviours:

• Bold in embracing new challenges.
• Curious and eager to learn.
• Ambitious in driving improvements and personal development.
• Resilient when overcoming challenges.

What you’ll get in return:

• Up to £42,000 (depending on skills and experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

Technology, Digital and AI Director

Shape the Future

At Dudley Building Society, we're building something different.

We're combining the strength, trust and heritage of a successful mutual with a bold ambition to transform how we serve customers, empower colleagues and harness technology to drive growth. As we enter an exciting phase of strategic transformation, we're looking for an exceptional Technology, Digital, & AI Director to join team and lead this journey.

This is a rare opportunity to define and deliver an enterprise-wide technology, digital, data and AI strategy that will shape the future of the Society. You'll have the autonomy, influence and investment to drive meaningful change, transforming customer experiences, modernising platforms, unlocking the power of data and AI, and creating a more productive, innovative and resilient organisation.

The Opportunity

Reporting to the Chief Growth Officer, you will provide senior leadership across technology, digital, data, AI and transformation, ensuring technology is a secure, resilient and strategic enabler of growth, operational excellence and outstanding customer outcomes.

You'll be responsible for:

• Defining and delivering an ambitious Technology, Digital, and AI strategy.
• Leading large-scale digital and business transformation programmes with measurable business outcomes.
• Developing modern technology platforms, enterprise architecture and cloud-based solutions.
• Creating a data-driven organisation through enhanced analytics, governance and management information.
• Driving AI, automation and emerging technology adoption to improve productivity and decision making.
• Providing executive leadership for cyber security, information security, technology resilience and technology risk.
• Building a high-performing, innovative and commercially focused technology function.
• Creating an environment where colleagues embrace technology and are empowered to work smarter

Essential Experience

• Significant senior leadership experience leading technology, digital and transformation teams.
• A demonstrable track record of delivering technology-enabled business transformation and measurable productivity improvements.
• Experience developing and executing digital strategies that improve customer and colleague outcomes.
• Strong expertise in enterprise architecture, technology platforms, integration strategies and cloud technologies.
• Hands-on experience delivering AI, automation and digital innovation programmes at scale.
• Strong understanding of cyber security, operational resilience and technology risk management.
• Experience operating successfully within a regulated financial services environment.

Highly Desirable

• Experience with Microsoft technology ecosystems including Azure, Microsoft Fabric and Dynamics 365.
• Experience leading technology modernisation or transformation within banking, mutuals, financial services or similarly regulated sectors.
• Relevant professional qualifications alongside a degree in Technology, Computer Science, Engineering or a related discipline.

Why Join Dudley?

We want our people to feel supported, valued and able to thrive. In return, you’ll receive:

• Competitive salary based on experience
• Intelligent working — split your time between home and our Brierley Hill office.
• 30 days’ holiday, plus bank holidays and “Moments that Matter” days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
• Up to 8% pension contribution.
• Life assurance at 4× salary.
• Full Private Medical Insurance for you and your family.
• A healthcare plan for everyday essentials like dental and optical.
• Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

If you're an experienced technology and transformation leader who thrives on solving complex challenges, delivering measurable outcomes and creating competitive advantage through technology, we'd love to hear from you.

Be Bold. Be Curious. Be Ambitious. Help us power the future of Dudley Building Society