Customer Service Specialist.

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch.

We are currently seeking a Specialist to join us on a part time basis for 21 hours per week. The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs, some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Specialist, it would be advantageous if you have:

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• Salary up to £15,834 (£26,390 FTE) per year depending on experience
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

As one of the fastest‑growing building societies in the UK — with a proud heritage and bold ambitions for the future — it’s easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step.

To support our growth, we’re looking for someone to join our Finance team to manage and continuously improve the day-to-day financial operations of the organisation, ensuring accurate, efficient, and well-controlled processes across all core finance activities.

The role is responsible for leading and developing the financial operations team, driving high performance, accountability, and consistency in delivery. This is a role with variety, visibility and impact focusing on strengthening financial controls, improving workflows, resolving operational issues, and ensuring the timely production of reliable financial information to support the smooth running of the Society.

This is a great opportunity for an experienced financial professional who has experience at a senior management level plus a proven track record in working with and implementing a high standard of financial controls.

Main responsibilities include:

• Financial Operations Management - overseeing the delivery of all day-to-day financial operations, ensuring accuracy, timeliness, and efficiency, managing core transactional finance activities and maintaining oversight of month-end processes for liquidity.

• Team Leadership & Management - providing overall leadership to a team of three (Supervisor + two Finance Assistants via the Supervisor) setting clear objectives, expectations, and performance standards whilst supporting the development, coaching, and training of team members

• Process Improvement & Controls - identifying opportunities to improve efficiency, accuracy, and consistency across financial operations whilst driving the implementation of process improvements and standardisation of workflows. This includes strengthening and maintaining robust financial controls to minimise risk and supporting audit requirements by maintaining well-controlled and auditable processes

• Stakeholder Support - building effective working relationships with internal stakeholders across the business and assisting the wider Society with change projects affecting the Financial Operations Function

• Compliance & Governance - ensuring compliance with organisational policies, financial regulations, and relevant standards in addition to carrying out quality assurance to ensure procedures are followed and remain robust.

What we’re looking for

• Proven experience in a financial operations or transactional finance role
• Experience managing or supervising a team
• Strong understanding of core finance processes
• Strong attention to detail and accuracy
• Ability to manage workloads and meet deadlines
• Good problem-solving skills and ability to resolve operational issues
• Strong communication and stakeholder management skills
• Proven track record of improving processes
• Experience of working in a strong internal controls environment
• Understanding of banking processes including BACS, direct debit collections, credit card receipts
• Financial Services experience is advantageous but not essential for this role

Why join us?

This is a brilliant opportunity for someone who’s ready to take a step forward in their career. You’ll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you’re ambitious, values‑driven, and excited to grow — we’d love to hear from you.

What you’ll get in return:

• Up to £55,000 (depending on skills and experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.