Join Dudley Building Society as a Senior Mortgage Underwriter

Are you an experienced Mortgage Underwriter with a passion for customer service and an eye for detail? Dudley Building Society is seeking talented individuals to join our team in a role that encompasses a wide range of responsibilities crucial to the mortgage application process.

So, If you're ready to be a part of a dynamic team, love to properly underwrite cases and dedicated to helping customers achieve their homeownership dreams, look no further!

Your Key Responsibilities Will Include:

• To efficiently underwrite mortgage applications to issuance of mortgage offers, ensuring a seamless and smooth experience for our customers whilst having the ability to apply your underwriting knowledge.
• To collaborate closely with mortgage intermediaries. Your excellent communication skills will shine through, showcasing our commitment to excellence in every interaction.
• Leveraging your expertise against the Society lending policy to make customer driven offers
• Thrive in a culture of continuous improvement and insight into products and mortgage cases

To be successful in the role you will have:

• Underwriting experience, including holding a mandate
• Experienced in manual assessment of mortgage lending
• Full CeMap qualification, preferred not essential
• Strong Communication skills
• A proactive and positive attitude with a keen eye for detail and the ability to think outside the box
• Desire to learn and advance in your career

Why Dudley Building Society

At Dudley Building Society, we pride ourselves on our unwavering commitment to a customer-centric culture. We are dedicated to delivering the best possible experience to our customers at every stage of their homeownership journey. Working with us means engaging in impactful work, where your role directly contributes to turning dreams into reality.

Moreover, we understand the importance of personal and professional growth, offering you opportunities to unlock your potential and chart your path to success.

Our modern and inclusive workspace fosters an environment that celebrates diversity, creating a space where you can thrive. Join our supportive team, where we not only recognize your unique strengths but also deeply value your contributions to our shared success. Dudley Building Society is not just a workplace; it's a community where your aspirations are nurtured and your dedication is rewarded.

In Return we offer:

• 35 hours a week contract
• Salary £40,000 - £45,000 per annum (dependent on experience)
• Basic holiday of 30 days holiday + birthday day off + bank holidays
• Moments that matter days ( weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Opportunities for hybrid working arrangements
• Access to our new Electric Car Salary Sacrifice Scheme!

If this role is something you would be interested in, please continue to our Careers page at Dudleybuildingsociety.co.uk

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Savings Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Savings Representative to join us.

As a Savings Team Representative at the Society, you’ll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Working from our Principal Office, your day to day will be a bit like this:

• Providing a brilliant customer experience by developing relationships with our members
• Ensuring customers receive excellent service (regardless of channel), address enquiries, resolve issues and maintain a high level of customer satisfaction
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Utilising our financial products, you will be supporting our members through key life events through our remote channels.

About you

To be one of our next Savings Teams Representative, we need you to be:

• Experienced with working in the Financial Services Industry. Previous experience working within a Savings team is a bonus but not essential.
• Passionate about providing strong customer solutions –you’ll be part of the team who does this most!
• Excited to be part of a wider team that collaborates to provide the best service for our members
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper
• Approachable, helpful and member focussed – you’ll put our members needs at the heart of everything you do
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley
• Flexible to go where our members need you most
• Eager to develop your knowledge. We like to continually develop our skills here!

In Return

In return for providing a passionate and specialist service to our future, members and intermediaries, we offer:

• 35 hours a week contract
• Salary up to £22,500 per year
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're one of the best companies to work for in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Representative to join us.

As a Customer Service Representative at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Ensure customers receive excellent service, address enquiries, resolve issues and maintain a high level of customer satisfaction
• To be responsible for all till management activities
• Completing administrative tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contribute to the achievement of the branch and corporate targets
• Utilising our financial products, you will be supporting our members through key life events through our remote channels.

We have one full time role available working from our branch located in Dudley. The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs, some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Representatives, we’re looking for someone who is:

• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• 35 hours a week contract
• Salary up to £22,222.20 per year
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.