Ready to take your first step into a career in marketing and communications? At Dudley Building Society, we’re looking for someone who is curious, and keen to develop creative and practical skills as our Marketing and Communications Apprentice.

You don’t need previous marketing experience — this role is designed to help you learn. Through a structured apprenticeship, you’ll combine formal study with hands-on experience in our Marketing team, developing your confidence while supporting communications for members and colleagues.

From helping to manage social media and the marketing mailbox, to creating content, supporting campaigns and keeping records accurate, you’ll be supported to build your knowledge step by step while contributing to work that has a real impact.

The role

As our Marketing and Communications Apprentice, you’ll support the team by managing key day-to-day channels and processes, assisting with marketing activity and projects, and helping to deliver clear, accurate and engaging communications.

The role will combine formal apprenticeship study with workplace learning, giving you the opportunity to develop marketing knowledge, communication skills and professional standards while working collaboratively across the Society.

What you’ll be doing

• Look after the marketing inbox and reply to questions or send them to the right person.
• Help with our social media by planning posts, checking responses and telling the right person about any questions or problems.
• Support the team with everyday tasks, such as keeping records and trackers up to date and organising materials.
• Help with marketing projects and campaigns, including planning, creating content, organising tasks and checking results.
• Write, check and update marketing messages so they are easy to understand, correct and match our style.
• Keep a clear record of approved marketing materials and help remove anything that is out of date or no longer meets the rules.
• Work with people across the Society and use what you learn on your apprenticeship to build your skills and confidence.

What we’re looking for

• No previous marketing experience is required — we’re looking for curiosity, enthusiasm and a genuine willingness to learn.
• GCSE's in English (grade 4 and above) and Maths (grade 5 and above) are required.
• A good standard of written communication, with an eye for detail and an interest in creating clear, engaging content.
• Someone who is organised, reliable and able to manage tasks, and deadlines accurately.
• An interest in social media, digital communications and how organisations communicate with different audiences.
• The ability to understand customers’ needs and help provide appropriate solutions.
• Confidence asking questions, listening to feedback and working collaboratively with colleagues and stakeholders.
• Eligibility for, and commitment to, the Society’s approved apprenticeship programme, including training, workplace evidence and end-point assessment requirements.

What’s in it for you?

We want our people to feel supported, valued and able to thrive. In return, you’ll receive:

• Annual salary of £17,896.
• Intelligent working — split your time between home and our Brierley Hill office.
• 30 days’ holiday, plus bank holidays and “Moments that Matter” days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
• Up to 8% pension contribution.
• Life assurance at 4× salary.
• Full Private Medical Insurance for you and your family.
• A healthcare plan for everyday essentials like dental and optical.
• Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

If you’re ready to start your career in Marketing through a structured apprenticeship with a Society that puts people, purpose and community at the heart of what it does, we’d love to hear from you.

At Dudley Building Society, we’re here to help people live better lives. As one of the UK’s fastest-growing building societies, with a proud heritage and ambitious plans for the future, we’re looking for a Regulatory Reporting Assistant to join our Finance team and support the accurate, complete and timely preparation of regulatory returns.

This is a great opportunity for someone who is confident with numbers, enjoys working with data and spreadsheets, and is keen to build technical knowledge of prudential reporting within financial services.

You’ll work closely with colleagues across Finance, Treasury, Risk and data-owning teams to help maintain high-quality reporting data, operate clear controls and provide evidence that supports review, governance and regulatory obligations.

The role

As our Regulatory Reporting Assistant, you’ll support the preparation and submission of assigned prudential, statistical and other regulatory returns, working to documented procedures and agreed timetables.

The role will include sourcing and validating data, completing reconciliations and variance analysis, maintaining a clear audit trail and supporting continuous improvement across regulatory reporting processes.

What you’ll be doing

• Support the preparation and submission of assigned prudential, statistical and other regulatory returns, making sure work is completed accurately and on time.
• Source, validate and maintain regulatory reporting data, including mapping, extraction and controlled adjustments.
• Complete reconciliations, variance analysis and first-line validation checks, investigating unexpected movements and escalating issues where needed.
• Maintain procedures, process notes, data lineage and supporting documentation so evidence is clear, current and easy to review.
• Contribute to continuous improvement, automation and resilience across regulatory reporting while building effective relationships with key stakeholders.
• Completing ALCO reporting 

What we’re looking for

• Experience in finance, accounting, data analysis or financial services would be desirable, but the right attitude and willingness to learn are just as important.
• A good standard of numeracy and confidence using Excel, spreadsheets and data.
• Strong attention to detail, with the ability to work accurately and maintain clear records and supporting evidence.
• Someone who is organised, methodical and able to follow documented procedures and agreed deadlines.
• The confidence to ask questions, investigate anomalies and escalate issues promptly where required.
• An interest in prudential regulatory reporting, financial control, data quality and building society reporting requirements.
• An accounting, finance or relevant regulatory reporting qualification, or active study towards one, would be advantageous but is not essential.

What’s in it for you?

We want our people to feel supported, valued and able to thrive. In return, you’ll receive:

• Annual salary up to £30,000 (Dependent on experience)
• Intelligent working — split your time between home and our Brierley Hill office.
• 30 days’ holiday, plus bank holidays and “Moments that Matter” days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
• Up to 8% pension contribution.
• Life assurance at 4× salary.
• Full Private Medical Insurance for you and your family.
• A healthcare plan for everyday essentials like dental and optical.
• Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

If you’re ready to start or develop your career in regulatory reporting with a Society that puts people, purpose and community at the heart of what it does, we’d love to hear from you.

Ready to take your first step into a career in finance, data and regulatory reporting? At Dudley Building Society, we’re looking for someone with curiosity, care and a head for numbers to join us as a Regulatory Reporting Apprentice.

You don’t need previous regulatory reporting experience — this role is designed to help you learn. Through a structured apprenticeship, you’ll combine formal study with hands-on experience in our Finance team, developing practical skills that support the Society’s regulatory obligations.

From working with spreadsheets and checking data, to understanding controls, reconciliations and working papers, you’ll be supported to build confidence step by step while contributing to work that really matters.

The role

As our Regulatory Reporting Apprentice, you’ll assist with the preparation of assigned prudential, statistical and other regulatory returns under supervision, following documented procedures and agreed timetables.

The role will combine formal apprenticeship study with workplace learning, giving you the opportunity to build technical knowledge while supporting routine reconciliations, validation checks, documentation and improvement activity.

What you’ll be doing

• Assist with the preparation of assigned prudential, statistical and other regulatory returns under supervision, making sure tasks are completed accurately and on time.
• Gather, organise and validate regulatory reporting data from approved sources, learning how data maps into returns and how controlled adjustments are recorded.
• Complete routine reconciliations, movement analysis and validation checks under guidance, documenting findings clearly and raising anything unusual.
• Maintain complete working papers, evidence and audit trails for all assigned activity, applying feedback from review to future work.
• Build effective relationships with stakeholders and contribute to improvement ideas.

What we’re looking for

• No previous regulatory reporting experience is required — we’re looking for curiosity, attention to detail and a genuine willingness to learn.
• A good standard of numeracy, written communication and digital literacy.
• Confidence using spreadsheets and working with data, with support and training provided as you develop.
• Someone who is organised, methodical and able to follow procedures, meet deadlines and keep clear records.
• The confidence to ask questions, listen to feedback and apply learning in a practical workplace setting.
• Eligibility for, and commitment to, the Society’s approved apprenticeship programme, including training, workplace evidence and end-point assessment requirements.

What’s in it for you?

We want our people to feel supported, valued and able to thrive. In return, you’ll receive:

• Annual salary of £17,896.
• Intelligent working — split your time between home and our Brierley Hill office.
• 30 days’ holiday, plus bank holidays and “Moments that Matter” days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
• Up to 8% pension contribution.
• Life assurance at 4× salary.
• Full Private Medical Insurance for you and your family.
• A healthcare plan for everyday essentials like dental and optical.
• Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

If you’re ready to start your career in regulatory reporting through a structured apprenticeship with a Society that puts people, purpose and community at the heart of what it does, we’d love to hear from you.

Are you an experienced and innovative Microsoft SQL Developer seeking an opportunity to make a significant impact within a dynamic financial institution? Dudley Building Society is actively seeking a talented individual to join our dedicated IT team. As an SQL Developer, you will play a crucial role in developing and maintaining technical solutions, ensuring compliance with both business requirements and industry best practices.

Your day to day responsibilities will include;

• Develop technical solutions based on business requirements and Society/industry best practices.
• Design and implement data solutions that align with business requirements and adhere to Society/industry best practices.
• Understand and adhere to departmental processes to successfully implement solutions.
• Prepare comprehensive technical solution documents and specifications to facilitate efficient development processes.
• Offer technical insights into database performance monitoring, and recommend and oversee necessary implementation changes.
• Provide technical support for operational and common database procedures, including but not limited to upgrades, backups, recovery, and migrations.
• Provide coaching and mentoring to the IT team on technical aspects of day-to-day operations when required.
• Collaborate effectively with other team members, stakeholders, and third-party contributors to ensure seamless project execution.
• Foster positive and effective communication with colleagues, ensuring timely and clear exchanges of information.
• Maintain a thorough understanding of the Society's Business Continuity principles and your specific role in the event of invocation.
• Uphold a deep understanding of your responsibility to protect the Society's data and compliance with our Data Protection Policy.

Here's what we're looking for:

• Have IT experience in a fast-paced environment, preferably in the Financial Services Sector

• Ability to translate high-level business requirements into technical solutions, including a deep understanding of technical integration architectures and data flows between systems.
• Strong technical proficiency in the following areas:
  • Designing, building, and maintaining SQL Server Databases and associated data-related solutions.
  • Microsoft SQL Server Platform: Administration, Maintenance, Automation, and Security.
  • Proficiency in SQL Server Scripts, Functions, and Stored Procedures.
  • Experience with Reporting Services (SSRS) and Integration Services (SSIS)
• Exposure to cloud based environments, specifically azure and a working knowledge of Microsoft fabric and associated tools would be advantageous.
• Excellent communication skills with experience of engaging across all levels of the business
• Strong organisation and planning skills; you'll need to love spinning lots of plates

In Return

In return for providing a passionate and specialist service to our members, we offer:

• Salary up to £46,350 depending on experience
• Intelligent hybrid working practices enabling you to work from at home and in the office.
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

At Dudley Building Society, we’re here to help people live better lives. As one of the UK’s fastest-growing building societies, with a proud heritage and ambitious plans for the future, we’re looking for a Senior Credit Risk Analyst to support the Society’s credit risk modelling and management information. This role will join us on a temporary 6 Month contract to support with Paternity leave.

In this specialist role, you’ll help ensure our credit risk models are built, maintained and monitored effectively, using your analytical expertise to interpret outputs and provide clear, concise insight to stakeholders across the Society. You’ll play an important part in helping the Society manage lending activity within risk appetite and deliver good outcomes for members.

The role

As our Senior Credit Risk Analyst, you’ll be responsible for ensuring the Society’s credit risk models and credit risk management information are appropriately built, maintained and monitored.

What you’ll be doing

• Routinely run the Society’s Estimated Credit Loss models accurately and on time, identifying and resolving any anomalies.
• Monitor and report against ECL model outputs, including PD, EAD and LGD, providing clear explanations for movements.
• Maintain full model documentation, including assumptions, validation, sensitivity analysis and data input dictionaries.
• Updates to mortgage affordability model based on latest information
• Work with modelling partners to design and build new iterations of the ECL model and support successful passage through model governance requirements.
• Contribute credit risk inputs to forecasts and stress tests, including ICAAP, ILAAP and Recovery Plan activity.
• Work with Product and Analytics teams to support decisions on product mix and lending plans, considering regulatory limits, expected credit loss and risk appetite.
• Develop, maintain and report against credit risk appetite limits.
• Deliver training and education on ECL models to key stakeholders, translating complex information into clear and practical insight.

What we’re looking for

• Experience using R statistical language.
• Experience with IFRS 9 impairment models or similar credit risk modelling approaches.
• Strong analytical and numerical skills, with the ability to interpret model outputs and explain them clearly and concisely.
• Confidence working with credit risk management information, assumptions, validation, sensitivity analysis and model documentation.
• An understanding of expected credit loss, risk appetite, model monitoring and governance requirements.
• A degree-level qualification in maths, statistics or a similar discipline would be desirable.
• A confident communication style, with the ability to present insight to key stakeholders.

What’s in it for you?

We want our people to feel supported, valued and able to thrive. In return, you’ll receive:

• Salary up between £45,000 - £50,000 (FTE) depending on experience.
• Intelligent working — split your time between home and our Brierley Hill office.
• 30 days’ holiday, plus bank holidays and “Moments that Matter” days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
• Up to 8% pension contribution.
• Life assurance at 4× salary.

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

If you’re ready to use your analytical expertise to support sound credit risk management and help the Society make confident, well-informed lending decisions, we’d love to hear from you.

At Dudley Building Society, we’re here to help people live better lives. As one of the UK’s fastest-growing building societies, with a proud heritage and ambitious plans for the future, we’re looking for a Treasury Assistant to join our Finance team and support the Society’s treasury activity.

This is a great entry-level opportunity for someone who is confident with numbers, enjoys working with data and spreadsheets, and is keen to build a career in financial services treasury.

You’ll work closely with colleagues across the wider Finance team and Treasury to help ensure information is accurate, timely and well controlled. You will be supporting effective decision-making and helping the Society remain financially resilient for the benefit of our members.

The role

As our Treasury Assistant, you’ll help the Treasury team with day-to-day tasks linked to cash, funding and financial information. You’ll also learn the skills and knowledge needed to build a career in Treasury.

The role will include helping with daily treasury work, keeping records updated, supporting reports and learning how treasury works in a building society.

What you’ll be doing

• Help monitor daily cash, cash flow and funding information, making sure it is accurate and shared with the right people when needed.
• Maintain accurate records and support the administration of treasury systems, documentation, confirmations and reconciliations.
• Help prepare reports and updates on treasury information, such as cash, funding and market data.
• Take responsibility for your learning and development, including any relevant training or qualification where appropriate.

What we’re looking for

• No previous treasury experience is required, but an interest in financial services, financial markets, numeracy, data analysis and risk management would be beneficial.
• Confidence working with numbers, spreadsheets and data, with strong attention to detail.
• Someone who is organised, accurate and able to maintain clear records and supporting evidence.
• A willingness to learn about building society treasury, liquidity, funding, regulatory reporting and control processes.
• An appetite to work towards, or undertake, a relevant professional qualification.
• A proactive approach, with the confidence to ask questions, highlight issues and seek feedback.
• Someone who works well with others and wants to develop specialist knowledge within a supportive Treasury environment.

What’s in it for you?

We want our people to feel supported, valued and able to thrive. In return, you’ll receive:

• Annual salary up to £26,500
• Intelligent working — split your time between home and our Brierley Hill office.
• 30 days’ holiday, plus bank holidays and “Moments that Matter” days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
• Up to 8% pension contribution.
• Life assurance at 4× salary.
• Full Private Medical Insurance for you and your family.
• A healthcare plan for everyday essentials like dental and optical.
• Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

If you’re ready to start or develop your career in treasury with a Society that puts people, purpose and community at the heart of what it does, we’d love to hear from you.

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch.

The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs, some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Specialist, it would be advantageous if you have:

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• Salary up to £26,390 FTE per year depending on experience
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.

At Dudley Building Society, we’re proud to be a modern mutual with deep roots in the communities we serve. Guided by our purpose to Help People Live Better Lives, we’re focused on making a positive difference for our members, colleagues and local communities through the way we work, the service we provide and the values we live every day.

To help us continue delivering on this purpose, we’re looking for a Senior Finance Analyst/ Senior Management Account, leading the Society’s budgeting, forecasting and financial performance reporting processes and delivering accurate, timely and well-structured management information to support financial planning, performance understanding and senior management review.

The role is responsible for coordinating and producing financial forecasts, analysing business performance, maintaining robust planning and reporting outputs, and providing clear insight into profitability, margin, cost, balance sheet and prudential performance trends. This is a role with variety, visibility and impact, supporting month-end financial reporting, technical accounting activities and financial controls to help ensure the accuracy, integrity and reliability of the Society’s financial information.

This is a great opportunity for a qualified accountant or experienced senior finance professional with strong FP&A, forecasting, management information and analytical capability, who enjoys turning financial data into clear, meaningful insight for senior stakeholders.

Main responsibilities include:

• Budgeting & Forecasting - owning and coordinating the Society’s budgeting and forecasting cycle, including timetable management, template preparation, consolidation, assumption tracking, variance analysis and production of forecast outputs for senior management review.
• Financial Performance Reporting - leading the production of financial performance reporting and analysis, providing insight into profitability, margin, yield, income, costs, balance sheet performance and key business trends, with clear commentary on performance drivers.
• Management Information & Dashboards - developing, enhancing and maintaining MI, dashboards and reporting outputs for senior management and Board committees, ensuring information is accurate, consistent, well controlled and focused on key financial performance drivers.
• Month-End & Technical Accounting Support - supporting month-end reporting and technical accounting activities, including journals, reconciliations, analytical reviews, effective interest rate accounting, impairment and provision calculations.
• Management & Board Reporting - supporting the production and development of reporting for senior management and Board committees, providing analysis of balance sheet performance, margin, liquidity, interest rate risk and other key financial metrics.

What we’re looking for

• Qualified accountant or experienced senior finance professional
• Strong FP&A, budgeting, forecasting, management information and analytical capability
• Proven experience of budgeting, forecasting, performance reporting, variance analysis, cost and margin analysis
• Confidence in month-end reporting, journals, reconciliations and technical accounting support
• Strong Excel, data and MI skills, with the ability to produce clear financial analysis and reporting commentary
• Excellent attention to detail, judgement and accuracy in a regulated financial services environment
• Ability to explain financial information clearly with excellent communication skills
• Experience maintaining robust planning, reporting and financial control outputs
• Financial services experience is advantageous, particularly where accuracy, control and regulatory awareness are important

Why join us?

This is a brilliant opportunity for someone who’s ready to take a visible role in the Finance team, combining ownership of forecasting, budgeting, performance reporting and financial analysis with the chance to contribute to month-end reporting, technical accounting and financial control. If you’re analytical, values-driven and excited to make an impact — we’d love to hear from you.

What you’ll get in return:

• Salary of £50,000-£60,000 (depending on experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

External ad – Financial Operations Manager

As one of the fastest‑growing building societies in the UK — with a proud heritage and bold ambitions for the future — it’s easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step.

To support our growth, we’re looking for someone to join our Finance team to manage and continuously improve the day-to-day financial operations of the organisation, ensuring accurate, efficient, and well-controlled processes across all core finance activities.

The role is responsible for leading and developing the financial operations team, driving high performance, accountability, and consistency in delivery. This is a role with variety, visibility and impact focusing on strengthening financial controls, improving workflows, resolving operational issues, and ensuring the timely production of reliable financial information to support the smooth running of the Society.

This is a great opportunity for an experienced financial professional who has experience at a senior management level plus a proven track record in working with and implementing a high standard of financial controls.

Main responsibilities include:

• Financial Operations Management - overseeing the delivery of all day-to-day financial operations, ensuring accuracy, timeliness, and efficiency, managing core transactional finance activities and maintaining oversight of month-end processes for liquidity.

• Team Leadership & Management - providing overall leadership to a team of three (Supervisor + two Finance Assistants via the Supervisor) setting clear objectives, expectations, and performance standards whilst supporting the development, coaching, and training of team members

• Process Improvement & Controls - identifying opportunities to improve efficiency, accuracy, and consistency across financial operations whilst driving the implementation of process improvements and standardisation of workflows. This includes strengthening and maintaining robust financial controls to minimise risk and supporting audit requirements by maintaining well-controlled and auditable processes

• Stakeholder Support - building effective working relationships with internal stakeholders across the business and assisting the wider Society with change projects affecting the Financial Operations Function

• Compliance & Governance - ensuring compliance with organisational policies, financial regulations, and relevant standards in addition to carrying out quality assurance to ensure procedures are followed and remain robust.

What we’re looking for

• Proven experience in a financial operations or transactional finance role
• Experience managing or supervising a team
• Strong understanding of core finance processes
• Strong attention to detail and accuracy
• Ability to manage workloads and meet deadlines
• Good problem-solving skills and ability to resolve operational issues
• Strong communication and stakeholder management skills
• Proven track record of improving processes
• Experience of working in a strong internal controls environment
• Understanding of banking processes including BACS, direct debit collections, credit card receipts
• Financial Services experience is advantageous but not essential for this role

Why join us?

This is a brilliant opportunity for someone who’s ready to take a step forward in their career. You’ll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you’re ambitious, values‑driven, and excited to grow — we’d love to hear from you.

What you’ll get in return:

• Up to £55,000 (depending on skills and experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.