External ad – Financial Operations Manager

As one of the fastest‑growing building societies in the UK — with a proud heritage and bold ambitions for the future — it’s easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step.

To support our growth, we’re looking for someone to join our Finance team to manage and continuously improve the day-to-day financial operations of the organisation, ensuring accurate, efficient, and well-controlled processes across all core finance activities.

The role is responsible for leading and developing the financial operations team, driving high performance, accountability, and consistency in delivery. This is a role with variety, visibility and impact focusing on strengthening financial controls, improving workflows, resolving operational issues, and ensuring the timely production of reliable financial information to support the smooth running of the Society.

This is a great opportunity for an experienced financial professional who has experience at a senior management level plus a proven track record in working with and implementing a high standard of financial controls.

Main responsibilities include:

• Financial Operations Management - overseeing the delivery of all day-to-day financial operations, ensuring accuracy, timeliness, and efficiency, managing core transactional finance activities and maintaining oversight of month-end processes for liquidity.

• Team Leadership & Management - providing overall leadership to a team of three (Supervisor + two Finance Assistants via the Supervisor) setting clear objectives, expectations, and performance standards whilst supporting the development, coaching, and training of team members

• Process Improvement & Controls - identifying opportunities to improve efficiency, accuracy, and consistency across financial operations whilst driving the implementation of process improvements and standardisation of workflows. This includes strengthening and maintaining robust financial controls to minimise risk and supporting audit requirements by maintaining well-controlled and auditable processes

• Stakeholder Support - building effective working relationships with internal stakeholders across the business and assisting the wider Society with change projects affecting the Financial Operations Function

• Compliance & Governance - ensuring compliance with organisational policies, financial regulations, and relevant standards in addition to carrying out quality assurance to ensure procedures are followed and remain robust.

What we’re looking for

• Proven experience in a financial operations or transactional finance role
• Experience managing or supervising a team
• Strong understanding of core finance processes
• Strong attention to detail and accuracy
• Ability to manage workloads and meet deadlines
• Good problem-solving skills and ability to resolve operational issues
• Strong communication and stakeholder management skills
• Proven track record of improving processes
• Experience of working in a strong internal controls environment
• Understanding of banking processes including BACS, direct debit collections, credit card receipts
• Financial Services experience is advantageous but not essential for this role

Why join us?

This is a brilliant opportunity for someone who’s ready to take a step forward in their career. You’ll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you’re ambitious, values‑driven, and excited to grow — we’d love to hear from you.

What you’ll get in return:

• Up to £55,000 (depending on skills and experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

As one of the fastest-growing building societies in the UK, we combine a proud heritage with bold ambitions for the future. Everything we do is driven by our purpose — Helping People Live Better Lives — whether that’s supporting our members through financial challenges, strengthening our communities, or acting with integrity at every step.

We’re looking for an experienced, credible Head of Compliance and Operational Risk to lead the Society’s approach to operational risk, regulatory compliance and data protection.

Reporting to the Chief Risk and Compliance Officer, you’ll provide trusted advice and oversight across the Society, supporting strong governance, effective assurance and continuous improvement in our risk environment.

Working closely with senior leaders, first line teams and key stakeholders, you’ll lead activity across regulatory change, RCSAs, risk events, assurance planning, committee reporting and risk and compliance policies.

If you are passionate about good customer outcomes, proactive risk management and helping a purpose-led Society operate with confidence and integrity, we would love to hear from you!

Key Responsibilities

• Oversee the Society’s approach to identifying, monitoring and managing material compliance obligations.
• Develop and ensure successful delivery of the annual regulatory compliance assurance plan and RCSA programme.
• Maintain awareness of the regulatory landscape, providing clear advice and support to help the Society prepare for and deliver regulatory change.
• Provide compliance oversight and practical support across Society projects and key business initiatives.
• Provide advice and guidance to the business on relevant procedures, policies and regulatory, legal and statutory duties.
• Oversee risk events, including assessment, regulatory reportability, root cause analysis and remediation activity.
• Produce accurate, insightful risk and compliance reporting for committees and senior stakeholders, supporting quality governance conversations.
• Maintain and develop relevant risk and compliance policies, including the Enterprise Risk Management Framework and Compliance Approach.
• Manage supplier relationships for the Insight system and support the delivery of strong third-party management expectations.
• Lead, support and develop colleagues within the Risk and Compliance team to deliver a consistent second line experience.

What we’re looking for

• High level of technical knowledge and proven experience managing compliance and operational risk within a regulated financial services environment.
• Strong understanding of mortgages and savings products, with the ability to apply regulatory knowledge in a practical and proportionate way.
• Experience providing advice on FCA and PRA rules, regulatory change and operational risk matters.
• Experience overseeing or delivering RCSAs, assurance activity, risk event management and committee reporting.
• Excellent written and verbal communication skills, with the confidence to influence senior stakeholders and present at committees.
• Strong organisational skills, sound judgement and the ability to balance regulatory expectations with commercial priorities.
• A positive, collaborative leadership style, with the ability to develop others and create an inclusive environment where people can do their best work.
• Previous experience in a regulatory role holding certified or code staff status would be desirable.

What you’ll get in return

• Competitive salary between £65,000 and £75,000, depending on skills and experience.
• Intelligent working — our policies allow you to work where best suits your day ahead.
• 30 days’ holiday + bank holidays + “Moments that Matter” days.
• Up to 8% pension contribution.
• Life assurance at 4× salary.
• Private medical insurance for you and your family.
• Healthcare plan covering everyday essentials such as dental and optical.
• Access to salary sacrifice schemes including Cycle to Work and Electric Car.

Diversity, Equality & Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick box for us — it’s a strength we actively champion. Whoever you are, you’ll be welcomed here and encouraged to thrive.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.

Savings Team Representative Vacancy

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Savings Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Savings Representative to join us.

As a Savings Team Representative at the Society, you’ll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Working from our Principal Office, your day to day will be a bit like this:

Providing a brilliant customer experience by developing relationships with our members

• Ensure customers receive excellent service (regardless of channel), address enquiries, resolve issues and maintain a high level of customer satisfaction
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Utilising our financial products, you will be supporting our members through key life events through our remote channels.

About you

To be one of our next Savings Teams Representative, we need you to be:

• Passionate about providing strong customer solutions –you’ll be part of the team who does this most!
• Excited to be part of a wider team that collaborates to provide the best service for our members
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper
• Approachable, helpful and member focussed – you’ll put our members needs at the heart of everything you do
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley

• Flexible to go where our members need you most
• Eager to develop your knowledge. We like to continually develop our skills here!

In Return

In return for providing a passionate and specialist service to our future, members and intermediaries, we offer:

• 21 hours a week contract
• Salary up to £14,196 (£23,660 FTE) per year
• 30 days’ holiday, plus bank holidays and “Moments that Matter” days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
• Up to 8% pension contribution.
• Life assurance at 4× salary.
• Full Private Medical Insurance for you and your family.
• A healthcare plan for everyday essentials like dental and optical.
• Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're one of the best companies to work for in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join