Consumer Duty

As you are aware, the Financial Conduct Authority is driving significant changes in the financial marketplace through the new Consumer Duty. The purpose of which is to deliver a higher and more consistent standard of consumer protection across financial services, and to prevent harm before it happens.

Product Information Sheets

As the manufacturer of products, we have a responsibility to ensure that you have all necessary information to enable you to understand the value that each product is intended to provide to a customer.

To meet these requirements, we have published a number of Product Information Sheets for our mortgage products. They are designed to support you with your responsibilities under PRIN 2A.3.16 R and PRIN 2A.4.16 R.

We will be displaying these information sheets on our product sourcing systems going forwards. However, we are aware that there may be a delay in sourcing systems making their updates, so we have linked all of the Product Information Sheets below.

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