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Dudley Building Society > Business > Supporting you through Coronavirus (Covid-19)

Supporting you through Coronavirus (Covid-19)

Last update: 09/04/2021

With Coronavirus continuing to rule the headlines, we want to reassure you that we are here for you during this difficult time. Whether you are concerned about the accounts you hold with us, your monthly mortgage payments or visiting a branch, we are on hand to support you.  

We are paying close attention to Government and NHS guidance as it becomes available. The focus will always be on the personal safety and welfare of both our employees and our members, whilst ensuring we have relevant plans in place to minimise any disruption to our services.

Visiting your local branch

Our opening hours for all branches are:

  • Monday to Friday - 9am-4pm
  • Saturdays - 9am-12pm
  • Please note, these hours may vary over Bank Holidays. Please check our News section or visit our social media channels for the latest information

We kindly ask that you wear a face covering in our branches at this time.

We are also offering vulnerable customers the opportunity to make a private appointment. Please contact your local branch to arrange an appointment.

We are also running a drop and go service where you can drop off any application forms or paperwork along with your passbook and we will process this for you. You can then come back in to collect your passbook or we can post it back to you.

We ask that you follow social distancing guidelines whilst visiting our branches to help reduce the transmission of Coronavirus. This includes leaving at least a 2 metre space whilst queuing and at our counters. If you are currently experiencing any symptoms of Coronavirus, we kindly ask you not to visit our branches and to follow NHS guidelines. This is important for the welfare of our other members and our employees.

Support for our borrowers

To any mortgage members concerned about meeting their mortgage repayments at this time, please visit our dedicated webpage  If you require urgent assistance, please contact our Mortgage Servicing Team on 01384 231414 or email [email protected]

Be aware of fraud

Sadly there has already been an increase in fraudsters using Coronavirus as a front in their use of scam telephone calls, texts and emails. Please be vigilant about any messages you receive that claim to be from financial services organisations, especially if they are asking you to transfer any funds out of your accounts. They may also tell you not to inform your bank or building society for security reasons; please be aware that this is a typical trait of these kinds of scams. If you are concerned about anything, please speak to us before making any transactions. Please visit our Fraud Awareness page for details on how to protect yourself from fraud and scams.

Bereavement during coronavirus

We are committed to helping our customers through this difficult time. We are making changes to our Bereavement process in order to do this. If you have been affected by the loss of a loved one, we realise that the current circumstances have placed barriers in the way we would ordinarily support you. If you need to inform us that someone has passed away, you can do this online or by phone in the first instance or you can make a private afternoon appointment in one of our branches. Please visit our Coronavirus Bereavement page for details on how best to notify us of your loss. 

FAQs - Savings & Branches

Do I need to visit a branch to make a payment in to my account?

There are other ways you can pay money in to your savings account:

  • A Faster Payment or bank transfer can be sent from an account you hold with another bank or building society.
  • You can set up a standing order to pay a set amount at regular intervals in to your savings account. To make a payment in to your savings account from another bank/building society or by standing order, please quote the following bank details: Sort code is 60-83-18, Account number 10001008 Please ensure you always include your Society roll reference number when making a transaction. The 'roll reference number' is your savings account number.
  • You can pay in a cheque to your account by post instead of coming into branch. Please make the cheque payable to yourself and write your name, address and roll reference number on the back of each cheque and post it to our Principal Office or one of our branches, along with your passbook.

What if I’m unable to visit a branch for a cash withdrawal?

There are other ways you can access the funds in your account:

  • A Faster Payment can be sent to another bank or utilities provider. Please complete a Faster Payment Form (available to download from Send this into us along with your passbook. We will ensure the withdrawal is completed as soon as possible.
  • Cheques can be withdrawn made payable to yourself, providing the relevant information is provided. This will enable you, to pay funds held with us into your current account to enable easier access to your funds in the coming weeks

How much cash can I withdraw from a branch?

The maximum cash withdrawal is £500 per day.

Are my savings safe?

Yes. The Financial Services Compensation Scheme (FSCS) is in place to make sure your balances stay safe. You’ll still be protected for up to £85,000 per person. This covers all eligible deposits in both sole or joint current or savings accounts. For more information please refer to the FSCS Information Sheet.

Useful Information

There are a range of publications which explain the help and guidance that is available to you from the Government and other third parties. 

Employment & financial support

We understand that each member’s individual circumstances are different. If you are facing financial uncertainty as an employed or self-employed individual, the Government has published a range of schemes that are available to assist with any loss of income.

Home moving

The Government has issued advice on home moving during the Coronavirus (COVID-19) outbreak. This guidance applies to people buying or selling private residential homes which they intend to live in.


A package has now been introduced to assist renters and tenants, and there is also guidance available for landlords.

Financial difficulties during Covid-19

If you're experiencing a change in financial circumstances due to Covid-19, please visit the information page below to find out more information on what you can do to help yourself get back on track.

Debt support

If you’re looking for debt advice, it can be hard to know where to turn, particularly when face-to-face or telephone services have been temporarily suspended. But there are lots of free advice services available across the UK, which can support you digitally.

Support for Mortgage Interest (SMI)

If you’re a homeowner and getting certain income related benefits, you might be able to get help towards interest payments on:

  • your mortgage
  • loans you’ve taken out for certain repairs and improvements to your home

For further information on SMI, please visit the support pages listed below:

If you are entitled to claim SMI, please be aware that there is currently a delay in processing applications so your first payment might take longer than usual to be paid direct to your lender.

Money Manager for Universal Credit claimants

Money Manager is designed just for people on Universal Credit. You can use it whether you’re making a new claim or moving to Universal Credit from existing benefits. It will help you make the most of your money when you’re waiting for your first Universal Credit payment or when you’re getting regular monthly payments.

Money Navigator Tool

The Coronavirus lockdown measures are relaxing but they’ve affected millions of people. What this means for your finances will be very personal to you. If you’re looking for money guidance but don’t know where to start, you’re not alone. The Money Advice Service has launched a free online Money Navigator Tool which can offer guidance about your next steps.

Your health

As we are all staying indoors more than ever before, it has never been more important to ensure that we take care of both our mental and physical health.

Support with home schooling

Young Money, the financial education charity which is part of Young Enterprise, and the Building Societies Association (BSA), the body representing UK building societies, have launched a set of financial education materials for children, parents and carers to use while schools are closed.

The resources include exercises for primary and secondary school pupils to help them learn about needs and wants, making choices and planning ahead. The exercises include full guidance on how to deliver engaging and relevant money activities in the home, as we start a new school term.

Domestic abuse

At home shouldn't mean at risk. If you or someone you know is suffering from domestic abuse, isolation rules do not apply. More information can be found on the Government website or call 999 if you are in immediate danger.