Savings + Dudley

When making an online payment from another bank or building society you might encounter a warning message that suggests you are unable to validate Dudley Building Society account details.

There is no need to worry about this error message providing you have ensured that the account details entered are correct, and that your correct roll number/account number is included within the reference. If these details are correct, the payment will make it to us regardless of the warning.

Documents can be certified by the Post Office or one of the following professionals: Solicitor, Accountant, Authorised Financial Advisor or Doctor stating their full name and profession.

When paying a cheque into an account, they should be made payable to the account holder's name.

If you need to make a complaint, please see how, with our full Complaints and Disputes Procedure.

If we have asked you to provide identification proof, please see our list of acceptable documents.

For personal accounts, please click here.

For business account, please click here.

It may be possible to add someone else but this is product specific, so some restrictions may apply. To discuss changes to your account, please contact us.

There a few ways you can do this:
1. You can register for our Online Service where you will be able view your latest transactions
2. You can contact us and speak to an advisor over the phone who will be able confirm receipt of a payment
3. You can visit your local branch who will be able to update your passbook with the latest transactions

Visit our Payments page for more information.
 

You can register the death by calling our Customer Services Team on 01384 231414, visit or call your local branch or email [email protected] 

Please visit our Bereavement Support page for all information about registering a death. Please note, if you require us to register the deceased account(s), we will need to see the death certificate to accommodate your requests.

We can add you as an operator to an account for someone if you hold Power of Attorney or Deputyship under the Court of Protection. In order to register a POA or COP, you will need to contact our Customer Service Team for the relevant forms to complete and we will also need to verify your identity. Once we have completed this we will add you as an operator to the account(s). 

Once you have been added as an account operator, you can view the account(s) online. If you want to make any transactions on an account you hold Power of Attorney for, you won’t be able to do this using our Online Service.

1. If you are a savings customer, you can update your details via the Online Service. If you haven't already registered, click here to find out how. To change your contact details, click 'Services' on the top navigation bar and then select 'Personal details'.  From here, you will be able to amend your details. You won't be able to change your name or date of birth online
2. If you are a mortgage customer, please call our Mortgage Servicing Team on 01384 231414 or find our full contact details here
3. Visit your local branch

Contact the ISA provider that you would like to transfer to. They will then contact us directly to transfer the funds, which will be transferred within 15 working days.

In order to transfer your ISA to us, you will need to complete and return an ISA transfer-in form which can be found on our Existing customer page. We will then liaise directly with your current ISA provider and the funds will be transferred within 15 working days.

Visit our Online Service page and follow the 'Register' link to access our Online Service. You will need to enter your surname, date of birth, postcode and roll number. Following this you will be asked to create a username, password and memorable word. A security code will then be sent to the mobile number that we have on file for you. Once this is confirmed you will be able to view your passbook account(s) online.

Please note the following:

• You will only be able to register if we already have your mobile number registered to your account. If we don’t have your mobile number and you would like to register, please contact our Customer Services Team.

• You can only register if you have a UK address and UK phone number
• If you are an operator on a child’s account or a business account, you won’t be able to view the account online. However, you can still register to contact us online and apply for any of our available online personal savings products
• If you hold a Power of Attorney or are a Deputy for someone under the Court of Protection, you will be able to view the accounts you are registered to
• The Online Service is only compatible with certain browsers

For all online accounts, the Society bank details are:

Sort Code: 60-83-18

Account Number: 10001016

Please remember to always quote your roll number when making a transfer in to your Dudley Building Society.

If you are a passbook member, the Society bank details are:

Sort Code: 60-83-18

Account Number: 10001008

Please remember to always quote your roll number when making a transfer in to your Dudley Building Society.

You will forfeit the allowance for the tax year.

ISA stands for an Individual Savings Account. The main difference between an ISA and other savings accounts is that you can save tax-free into a Cash ISA, so you could get more for your money. There is a limit to how much money you can put into an ISA in each tax year - this is called the 'ISA allowance'.

Your roll reference number can be located on the most recent transaction page in your savings account passbook. If you are an online customer, the roll reference number will be on your home page. This number must be quoted whenever you wish to make a transfer into your account.

Your roll reference starts with a '5' and is nine digits long. 

Whether you are a new or existing customer, whenever you apply for a savings account we will need to confirm your identity. This is to meet UK Money Laundering regulations and help stop criminals from using our accounts for their own benefit.

We may be able to check your identity electronically by using credit reference agencies to search information. This is an identity check and will not affect your credit rating.

If these automated checks are unsuccessful, don't worry, as a member of our Customer Service Team will contact you to discuss alternative methods to verify your identity.

To make a withdrawal without a penalty fee, please contact our Customer Services Team, who will be able to add the notice onto your account and inform you of the dates which you can withdraw penalty free. 

If you have lost your passbook, you should notify us immediately. Contact us or visit your local branch.

You will need to complete an Under-16 application form. This will need to be completed with the child's details in section one, your details in section two and finally the child's Parent/Guardian details in section four. 

Our website has a full list of our current products. Use our Product Finder to find a product that suits you and you can download the relevant application form to complete at home.

You don't need to make an appointment to open an account. Our website has a full list of our current products. Use our Product Finder to find a product that suits you and you can download the relevant application form to complete at home. Alternatively, you can contact us and we will send the application forms to you.

Once completed, return it to us in the post or use our drop and go service at one of our branches.

Two weeks before your account matures, we will write to explain your options and the current products available to you. After the maturity date, you will then have two weeks in which you can move funds into one of our maturity products.

After that date, you will only have the current products available, which are shown on our website in our Product Finder

There are several way you can find out what your current interest rate is:

1. You can find your mortgage or savings interest rate via the Online Service. If you haven't already registered, click here
2. Call our Customer Services Team on 01384 231414
3. Visit your local branch

If you want to see interest rates for savings products that are no longer available, please see our Closed Interest Rates table.

Please contact our Customer Services Team so that we discuss next steps.

Your available balance is the balance in your account where the funds have cleared.

The current balance is the balance that includes any uncleared funds e.g. cheques you may have paid into your account which haven’t yet cleared.

You can find details of all of our available savings products in our Product Finder.

You can find the Savings Terms & Conditions on our Existing Customers page. For information about any of our current products, please refer to our product finder.

If your product is no longer on the Savings page, please visit our Closed Interest Rates page or you can find our Closed Issue Feature Guide on our Existing Customers page.