With Coronavirus continuing to rule the headlines, we want to reassure you that we are here for you during this difficult time. Whether you are concerned about the accounts you hold with us, your monthly mortgage payments or visiting a branch, we are on hand to support you.  

We are paying close attention to Government and NHS guidance as it becomes available. The focus will always be on the personal safety and welfare of both our employees and our members, whilst ensuring we have relevant plans in place to minimise any disruption to our services.

Visiting your local branch

Please check your local branch details for our current opening hours.

We kindly ask that you wear a face covering in our branches at this time.

For our vulnerable customers, there is always the opportunity to make a private appointment with us, so we can do this away from the main Banking Hall, where required. This enables you to complete essential transactions with greater confidence and safety during the pandemic. Please contact your local branch to arrange an appointment.

We are also running a drop and go service where you can drop off any application forms or paperwork along with your passbook and we will process this for you. You can then come back in to collect your passbook or we can post it back to you.

We ask that you follow social distancing guidelines whilst visiting our branches to help reduce the transmission of Coronavirus. This includes leaving at least a 2 metre space whilst queuing and at our counters. If you are currently experiencing any symptoms of Coronavirus, we kindly ask you not to visit our branches and to follow NHS guidelines. This is important for the welfare of our other members and our employees.

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Support for our borrowers
Be aware of fraud 

Sadly there has already been an increase in fraudsters using Coronavirus as a front in their use of scam telephone calls, texts and emails. Please be vigilant about any messages you receive that claim to be from financial services organisations, especially if they are asking you to transfer any funds out of your accounts. They may also tell you not to inform your bank or building society for security reasons; please be aware that this is a typical trait of these kinds of scams. If you are concerned about anything, please speak to us before making any transactions.

For more information, visit our Fraud and Cyber Awareness section.

Bereavement during Coronavirus

We are committed to helping our customers through this difficult time. We are making changes to our Bereavement process in order to do this. If you have been affected by the loss of a loved one, we realise that the current circumstances have placed barriers in the way we would ordinarily support you. If you need to inform us that someone has passed away, you can do this online or by phone in the first instance or you can make a private afternoon appointment in one of our branches.  

For more information, visit our Bereavement Support page.

FAQs
How much cash can I withdraw from a branch?
The maximum cash withdrawal is £500 per day.
What if I’m unable to visit a branch for a cash withdrawal?

There are other ways you can access the funds in your account:

  • A Faster Payment can be sent to another bank or utilities provider. Please complete a Faster Payment Form. Send this into us along with your passbook. We will ensure the withdrawal is completed as soon as possible
  • Cheques can be withdrawn made payable to yourself, providing the relevant information is provided. This will enable you to pay funds held with us into your current account, to enable easier access to your funds in the coming weeks
Are my savings safe?

Yes. The Financial Services Compensation Scheme (FSCS) is in place to make sure your balances stay safe. You’ll still be protected for up to £85,000 per person. This covers all eligible deposits in both sole or joint current or savings accounts. For more information please refer to the FSCS Information Sheet.

Do I need to visit a branch to make a payment in to my account?

There are other ways you can pay money in to your savings account:

  • A Faster Payment or bank transfer can be sent from an account you hold with another bank or building society
  • You can set up a standing order to pay a set amount at regular intervals in to your savings account. To make a payment in to your savings account from another bank / building society or by standing order, please quote the following bank details: Sort code is 60-83-18, Account number 10001008 Please ensure you always include your Society roll reference number when making a transaction. The 'roll reference number' is your savings account number
  • You can pay in a cheque to your account by post instead of coming into branch. Please make the cheque payable to yourself and write your name, address and roll reference number on the back of each cheque and post it to our Principal Office or one of our branches, along with your passbook (find address details for all our branches here)
When are your branches open?

Our current branch opening hours can be found here.