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Coronavirus - Useful information

There are a range of publications which explain the help and guidance that is available to you from the Government and other third parties. This page is designed to provide links which we feel may be of use to our members and their families during this difficult time.

Please remember to stay at home

  • Only go outside for food, health reasons or for work (but only if you cannot work from home)
  • If you do go outside, stay 2 metres (6ft) away from other people at all times
  • Wash your hands as soon as you get home

Do not meet others, even friends or family. You can spread the virus even if you don’t have symptoms.

Employment & financial support

We understand that each member’s individual circumstances are different. If you are facing financial uncertainty as an employed or self-employed individual, the Government has now published a range of schemes that are available to assist with any loss of income.

Home moving

The Government has issued advice on home moving during the Coronavirus (COVID-19) outbreak. This guidance applies to people buying or selling private residential homes which they intend to live in.

Business and other originations

The Chancellor has announced a package of temporary measures to support public services, people and businesses through this period of disruption.

Housing

A package has now been introduced to assist renters and tenants, and there is also guidance available for landlords.

Debt support

If you’re looking for debt advice, it can be hard to know where to turn, particularly when face-to-face or telephone services have been temporarily suspended. But there are lots of free advice services available across the UK, which can support you digitally. Please use the debt advice locator below to find a range of providers.

Scams & fraud awareness

Sadly, there has been an increase in fraudsters using Coronavirus as a front in their use of scam telephone calls, texts and emails. Please be vigilant about any messages you receive that claim to be from a financial services organisation. If you are concerned about anything you receive, it is essential that you contact us before making any transactions.

Your health

As we are all staying indoors more than ever before, it has never been more important to ensure that we take care of both our mental and physical health.

Support with home schooling

Young Money, the financial education charity which is part of Young Enterprise, and the Building Societies Association (BSA), the body representing UK building societies, have launched a set of financial education materials for children, parents and carers to use while schools are closed.

The resources include exercises for primary and secondary school pupils to help them learn about needs and wants, making choices and planning ahead.

The exercises include full guidance on how to deliver engaging and relevant money activities in the home, as we start a new school term.

Domestic abuse

At home shouldn't mean at risk.

If you or someone you know is suffering from domestic abuse, isolation rules do not apply.

More information can be found on the Government website or call 999 if you are in immediate danger.


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