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Coronavirus - useful information

There are a range of publications which explain the help and guidance that is available to you from the Government and other third parties. This page is designed to provide links which we feel may be of use to our members and their families during this difficult time.

Please remember to stay alert

We can all help control the virus if we all stay alert. This means you must:

  • stay at home as much as possible
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly

Do not leave home if you or anyone in your household has symptoms.

Employment & financial support

We understand that each member’s individual circumstances are different. If you are facing financial uncertainty as an employed or self-employed individual, the Government has now published a range of schemes that are available to assist with any loss of income.

Home moving

The Government has issued advice on home moving during the Coronavirus (COVID-19) outbreak. This guidance applies to people buying or selling private residential homes which they intend to live in.

Business and other originations

The Chancellor has announced a package of temporary measures to support public services, people and businesses through this period of disruption.


A package has now been introduced to assist renters and tenants, and there is also guidance available for landlords.

Financial difficulties during Covid-19

If you're experiencing a change in financial circumstances due to Covid-19, please visit the information page below to find out more information on what you can do to help yourself get back on track.

Debt support

If you’re looking for debt advice, it can be hard to know where to turn, particularly when face-to-face or telephone services have been temporarily suspended. But there are lots of free advice services available across the UK, which can support you digitally. 

Support for Mortgage Interest (SMI)

If you’re a homeowner and getting certain income related benefits, you might be able to get help towards interest payments on:

• your mortgage

• loans you’ve taken out for certain repairs and improvements to your home

This help is called Support for Mortgage Interest (SMI) and it is normally paid direct to your lender. 

For further information on SMI, please visit the support pages listed below:

If you are entitled to claim SMI, please be aware that there is currently a delay in processing applications so your first payment might take longer than usual to be paid direct to your lender. 

Money Manager for Universal Credit claimants

Money Manager is designed just for people on Universal Credit. You can use it whether you’re making a new claim or moving to Universal Credit from existing benefits. It will help you make the most of your money when you’re waiting for your first Universal Credit payment or when you’re getting regular monthly payments.

Money Navigator Tool

The Coronavirus lockdown measures are relaxing but they’ve affected millions of people. What this means for your finances will be very personal to you. If you’re looking for money guidance but don’t know where to start, you’re not alone. The Money Advice Service has launched a free online Money Navigator Tool which can offer guidance about your next steps. 

Scams & fraud awareness

Sadly, there has been an increase in fraudsters using Coronavirus as a front in their use of scam telephone calls, texts and emails. Please be vigilant about any messages you receive that claim to be from a financial services organisation. If you are concerned about anything you receive, it is essential that you contact us before making any transactions.

Please visit our new Fraud Awareness page for details on how to protect yourself from fraud and scams.

Your health

As we are all staying indoors more than ever before, it has never been more important to ensure that we take care of both our mental and physical health.

Support with home schooling

Young Money, the financial education charity which is part of Young Enterprise, and the Building Societies Association (BSA), the body representing UK building societies, have launched a set of financial education materials for children, parents and carers to use while schools are closed.

The resources include exercises for primary and secondary school pupils to help them learn about needs and wants, making choices and planning ahead. The exercises include full guidance on how to deliver engaging and relevant money activities in the home, as we start a new school term.

Domestic abuse

At home shouldn't mean at risk. If you or someone you know is suffering from domestic abuse, isolation rules do not apply. More information can be found on the Government website or call 999 if you are in immediate danger.

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