No need to worry, select the 'Forgotten password / memorable word' link on the Sign-in page and follow the instructions on the screen.

Your interest rate may be showing as 0.00% on your Online Service if you have not yet funded your account. If you have funded your account and the interest rate is still not displaying correctly, please call our Customer Service Team on 01384 231414. 

Visit our Online Service page and select 'Register'. You will then need to enter your surname, date of birth, postcode and mortgage account number. Follow the steps to create your username, password, and memorable word. We will then send a one time passcode to your mobile to confirm your identity.

Following this registration, you will be able to view details of your mortgage via the online service. Please note that this is read only and mortgage payments cannot be made online. You can amend some personal details online but not your name or address.

Visit our Online Service page and follow the 'Register' link to access our Online Service. You will need to enter your surname, date of birth, postcode and roll number.

Following this you will be asked to create a username, password, and memorable word. A security code will then be sent to the mobile number that we have on file for you. Once this is confirmed you will be able to view your passbook account(s) online.

You can access our online services in most countries. Please ensure you remain vigilant when using public internet and Wi-Fi. For some helpful tips on staying safe online, click here

No. Online accounts can only be funded by faster payment or debit card.

No, the interest cannot be paid by cheque. The interest can be paid to your nominated bank account or it can be paid into the account for some products. This is product specific and would have been noted in the product details when the account was set up.

Online withdrawals can be made by faster payment to your nominated bank account.

Sign into our Online Service and send us a secure message, letting us know you wish to change your name so we can get the ball rolling. Alternatively, you can call our Customer Service Team on 01384 231414 or visit one of our branches to discuss changing the name on your account(s).

Access the Online Service and select the 'Service' tab, then 'Nominated Bank Account' where you will be able to change your nominated account details. To confirm these changes, we need to make sure that it's you, so you will need to confirm a security code sent to your mobile. The nominated bank account must be held in your own name (either sole or joint). Additionally, please note that withdrawals will not be allowed to this updated nominated account for 3 working days.

Sign in to our Online Service, click on the 'Services' tab and select 'Security Services'. From here, you can follow the on screen instuctions to change your username, password and memorable word.

To close your account, please send us a secure message via our Online Service or call our Customer Service Team on 01384 231414.

Access our Online Service and go to the 'Move Money' tab. Select 'Notice to Withdraw'. Click 'Add New Notice' and select the relevant account and the amount you would like to withdraw. Once this is confirmed you will be advised of the withdrawal date.

Sign in to our Online Service, click on the 'Services' tab and select 'Personal Details'. Once here, you can edit fields as necessary. In order to confirm the changes, we will need to make sure it's defintely you, by sending a one time passcode to the mobile number registered with your account.

Please note that if you hold a mortgage with us, you will not be able to change your address. If you require further guidance about this, please send us a secure message or call our Mortgage Servicing Team on 01384 231414.

Please call our Customer Service Team on 01384 231414 to talk through this process and discuss the documents we need.  See our Bereavement Support page for more information.

We enforce Two-factor authentication for every log in and use various methods of segregation and encryption to ensure your money remains safe and secure.

Your money can only be transferred to a nominated bank account in your name; which we will verify before any transactions can be made. You will also be asked to verify this by entering a One-Time Passcode (OTP) that is sent to your mobile.

A faster payment will typically be settled within one business day, following successful receipt of the instruction.

If you are an operator on a child’s account or a business account you won’t be able to view the account online. If you hold a Power of Attorney or are a Deputy for someone under the Court of Protection, you will be able to view the accounts you are registered to.

We do not supply paper based account statements. You can print a copy of either your last 99 transactions or all transactions within the last 15 months whichever is the greatest.

If you suspect someone is trying to obtain your security details, you must contact us ASAP by calling us on 01384 231414 or by emailing us at: [email protected].

Please call our Customer Service Team on 01384 231414 as soon as possible, so that we can investigate this further.

For all online accounts, the Society bank details are:

Sort Code: 60-83-18

Account Number: 10001016

Please remember to always quote your roll reference number when making a transfer in to your Dudley Building Society.

If you are a passbook member, the Society bank details are:

Sort Code: 60-83-18

Account Number: 10001008

Please remember to always quote your roll reference number when making a transfer in to your Dudley Building Society.

You cannot close an account with a term prematurely. This excludes ISAs which can be transferred out subject to a penalty which is dependant on the product.

You will have a period of 14 days prior to maturity to either select an alternative product or close the account and send the funds to your nominated bank account. Please note that if no instructions are given, the funds in the account will be automatically transferred to our default maturity product.

We do not issue cheques for online accounts, if you have lost a cheque from a passbook based account, please contact our Customer Service Team on 01384 231414.

Your savings roll reference number is the unique number we use to identify you and your accounts. This can be found in your passbook.

If you are an online customer, the roll reference number will be on your home page. This number must be quoted whenever you wish to make a transfer into your account.

For mortgage members, your account number can be found on your mortgage offer or annual mortgage statement. You will need your account number to register to view your balance online.

For savings accounts the roll reference starts with '5' and is nine digits long. For mortgages the roll reference starts with '1' and is nine digits long.

Our secure messaging feature allows us to discuss account specific information in a safe and secure manner. We've introduced this communication as a quick, alternative way to manage your online account with us, instead of giving us a call or vice versa.

When you make a withdrawal to your nominated bank account, the funds will typically clear within one business day from us processing your withdrawal.

Access our Online Service and go to the "Move Money" tab. Select 'Notice to Withdraw'. Select the "View Notice to Withdraw" option and you will be able to view your notice of withdrawal.

You can find the Savings Terms & Conditions on our Existing Customers page. For information about any of our current products, please refer to our product finder.

If your product is no longer on the Savings page, please visit our Closed Interest Rates page or you can find our Closed Issue Feature Guide on our Existing Customers page.

You will only be able to view accounts held in your name or accounts that you hold Power of Attorney or Deputyship under the Court of Protection for. You will not be able to view any other accounts that you are an operator on e.g. child accounts, business accounts, etc.

The memorable word is a word chosen by you that adds an additional level of security whenever you access your account. It is important that the word you choose is one you can easily remember, as you will need to enter three random letters from it every time you login.

If you selected the 'Save for later' option during your application, it will be automatically deleted after 30 days and you don't need to do anything.

If the account has already been opened, please send us a secure message or contact our Customer Service Team on 01384 231414 to close the account.

No need to worry, go to My Account and then the 'Forgotten your username?' link on the Sign-in page and follow the instructions on the screen.

When making an online payment from another bank or building society you might encounter a warning message that suggests you are unable to validate Dudley Building Society account details.

There is no need to worry about this error message providing you have ensured that the account details entered are correct, and that your correct roll number/account number is included within the reference. If these details are correct, the payment will make it to us regardless of the warning.

Documents can be certified by the Post Office or one of the following professionals: Solicitor, Accountant, Authorised Financial Advisor or Doctor stating their full name and profession.

When paying a cheque into an account, they should be made payable to the account holder's name.

If you need to make a complaint, please see how, with our full Complaints and Disputes Procedure.

If we have asked you to provide identification proof, please see our list of acceptable documents.

For personal accounts, please click here.

For business account, please click here.

It may be possible to add someone else but this is product specific, so some restrictions may apply. To discuss changes to your account, please contact us.

There a few ways you can do this:
1. You can register for our Online Service where you will be able view your latest transactions
2. You can contact us and speak to an advisor over the phone who will be able confirm receipt of a payment
3. You can visit your local branch who will be able to update your passbook with the latest transactions

Visit our Payments page for more information.
 

You can register the death by calling our Customer Services Team on 01384 231414, visit or call your local branch or email [email protected] 

Please visit our Bereavement Support page for all information about registering a death. Please note, if you require us to register the deceased account(s), we will need to see the death certificate to accommodate your requests.

We can add you as an operator to an account for someone if you hold Power of Attorney or Deputyship under the Court of Protection. In order to register a POA or COP, you will need to contact our Customer Service Team for the relevant forms to complete and we will also need to verify your identity. Once we have completed this we will add you as an operator to the account(s). 

Once you have been added as an account operator, you can view the account(s) online. If you want to make any transactions on an account you hold Power of Attorney for, you won’t be able to do this using our Online Service.

1. If you are a savings customer, you can update your details via the Online Service. If you haven't already registered, click here to find out how. To change your contact details, click 'Services' on the top navigation bar and then select 'Personal details'.  From here, you will be able to amend your details. You won't be able to change your name or date of birth online
2. If you are a mortgage customer, please call our Mortgage Servicing Team on 01384 231414 or find our full contact details here
3. Visit your local branch

Contact the ISA provider that you would like to transfer to. They will then contact us directly to transfer the funds, which will be transferred within 15 working days.

In order to transfer your ISA to us, you will need to complete and return an ISA transfer-in form which can be found on our Existing customer page. We will then liaise directly with your current ISA provider and the funds will be transferred within 15 working days.

Visit our Online Service page and follow the 'Register' link to access our Online Service. You will need to enter your surname, date of birth, postcode and roll number. Following this you will be asked to create a username, password and memorable word. A security code will then be sent to the mobile number that we have on file for you. Once this is confirmed you will be able to view your passbook account(s) online.

Please note the following:

• You will only be able to register if we already have your mobile number registered to your account. If we don’t have your mobile number and you would like to register, please contact our Customer Services Team.

• You can only register if you have a UK address and UK phone number
• If you are an operator on a child’s account or a business account, you won’t be able to view the account online. However, you can still register to contact us online and apply for any of our available online personal savings products
• If you hold a Power of Attorney or are a Deputy for someone under the Court of Protection, you will be able to view the accounts you are registered to
• The Online Service is only compatible with certain browsers

For all online accounts, the Society bank details are:

Sort Code: 60-83-18

Account Number: 10001016

Please remember to always quote your roll number when making a transfer in to your Dudley Building Society.

If you are a passbook member, the Society bank details are:

Sort Code: 60-83-18

Account Number: 10001008

Please remember to always quote your roll number when making a transfer in to your Dudley Building Society.

You will forfeit the allowance for the tax year.

ISA stands for an Individual Savings Account. The main difference between an ISA and other savings accounts is that you can save tax-free into a Cash ISA, so you could get more for your money. There is a limit to how much money you can put into an ISA in each tax year - this is called the 'ISA allowance'.

Your roll reference number can be located on the most recent transaction page in your savings account passbook. If you are an online customer, the roll reference number will be on your home page. This number must be quoted whenever you wish to make a transfer into your account.

Your roll reference starts with a '5' and is nine digits long. 

Whether you are a new or existing customer, whenever you apply for a savings account we will need to confirm your identity. This is to meet UK Money Laundering regulations and help stop criminals from using our accounts for their own benefit.

We may be able to check your identity electronically by using credit reference agencies to search information. This is an identity check and will not affect your credit rating.

If these automated checks are unsuccessful, don't worry, as a member of our Customer Service Team will contact you to discuss alternative methods to verify your identity.

To make a withdrawal without a penalty fee, please contact our Customer Services Team, who will be able to add the notice onto your account and inform you of the dates which you can withdraw penalty free. 

If you have lost your passbook, you should notify us immediately. Contact us or visit your local branch.

You will need to complete an Under-16 application form. This will need to be completed with the child's details in section one, your details in section two and finally the child's Parent/Guardian details in section four. 

Our website has a full list of our current products. Use our Product Finder to find a product that suits you and you can download the relevant application form to complete at home.

You don't need to make an appointment to open an account. Our website has a full list of our current products. Use our Product Finder to find a product that suits you and you can download the relevant application form to complete at home. Alternatively, you can contact us and we will send the application forms to you.

Once completed, return it to us in the post or use our drop and go service at one of our branches.

Two weeks before your account matures, we will write to explain your options and the current products available to you. After the maturity date, you will then have two weeks in which you can move funds into one of our maturity products.

After that date, you will only have the current products available, which are shown on our website in our Product Finder

There are several way you can find out what your current interest rate is:

1. You can find your mortgage or savings interest rate via the Online Service. If you haven't already registered, click here
2. Call our Customer Services Team on 01384 231414
3. Visit your local branch

If you want to see interest rates for savings products that are no longer available, please see our Closed Interest Rates table.

Please contact our Customer Services Team so that we discuss next steps.

Your available balance is the balance in your account where the funds have cleared.

The current balance is the balance that includes any uncleared funds e.g. cheques you may have paid into your account which haven’t yet cleared.

You can find details of all of our available savings products in our Product Finder.

You can find the Savings Terms & Conditions on our Existing Customers page. For information about any of our current products, please refer to our product finder.

If your product is no longer on the Savings page, please visit our Closed Interest Rates page or you can find our Closed Issue Feature Guide on our Existing Customers page.

You will receive a letter at least 10 days before your new patment falls due. This letter will confirm your new rate and monthly repayment amount. 

Please note that if you are on a fixed rate product, your interest rate and payment amount will not be impacted. 

If you pay by Direct Debit you don't need to do anything as your repayment amount will change automatically. 

If you pay by standing order you will need to contact your bank or building society to amend your repayment amount at least 10 days before your next due date confirmed in your letter. Our bank details are; 

Sort code: 60.83.18     Account Number:  10001008   Reference number: Your Mortgage Account Number 

You must always make your payment each month. We have three collection dates available; 1st, 12th and 26th. If you do not pay by direct debit make sure your payment is made by the 17th of each month to ensure it reaches your account in good time. 

You may have has charges debited to your account. Charges are generally applied when you ask for certain changes to your mortgage account or if you have missed or made a late monthly repayment. You will have been pre-notified of any charges debited to your account. 

If charges have been debited, your mortgage balance will be recalculated to include any charges and the balance of your account will have increased since the last time a new payment was generated. Payments will be calculated on the increased balance. 

Full details of any charges can be found here. 

If you have any concerns about being able to make your monthly mortgage repayment, it is important to let us know as soon as possible. The earlier we know about an issue, the more we can do to help. Please contact us on 01384 231414 or use the enquiry form found here. 

If you have an agreement in place you will need to pay your new monthly mortgage repayment plus the amount we have agreed with you. Details of your payment are confirmed in your letter. If you think you may not be able to afford this, please contact us as soon as possible on 01384 231414. 

If you have any concerns about being able to make your monthly mortgage repayment, is it important to let us know as soon as possible. The earlier we know about na issue, the more we can do to help. Please contact us on 10384 231414 or use the enquiry form found here. 

You may have made overpayments to your account which you can see on your annual statement, your mortgage balance will be recalculated. The balance of your mortgage account will have decreased since the last time a new payment was generated. Payments will be calculated based on the current balance and will reflect any overpayments. 

Exisiting mortgage customers, logging on in the UK, can now register to use our Online Service. The service allows you access to track your balances, monitor your transactions and contact us online, all with the click of a few buttons. Alternatively, we can answer your query by contacting us on 01384 231414 or by using the enquiry form found here. 

The best way is to set up a direct debit by contacting us on 01384 231414. 

If you are not bale to do this, then you cna send your payment by standing order or bank transfer. Our bank details are:

Sort code: 60.83.18    Account number: 10001008   Reference number: Your mortgage account number

You may be able to afford to make additional payments on top of your existing monthly payments. 

This would help reduce the amount you owe as well as reduce the amount of interest you would repay over the mortgage term. These can be made through regular overpayments or lump sum payments (overpayment limits or early repayment charges may apply. Please refer to your most recent illustration for details). 

Please contact us on 01384 231414 for more details. 

Exisiting mortgage customers, logging on in the UK, can now register to use our Online Service. The service allows you access to track your balances, monitor your transactions and contact us online, all with the click of a few buttons. Alternatively, we can answer your query by contacting us on 01384 231414 or by using the enquiry form found here. 

It is best for you to seek mortgage advice prior to making this type of change. If you do not have a financial advisor, our financial advice partner, Concept can provide support. Please complete the enquiry form here to speak with Concept or contact us on 01384 231414. 

If you have any concerns about being able to repay your mortgage, it is important to let us know as soon as possible. the earlier we know about an issue, the more we can do to help. Please contact us on 01384 231414. 

If we cannot agree a way forward, then we may begin Legal Proceedings to recover the arrears, which will incur additional cost. It may mean a court hearing will take place but not necessarily that your home will be repossessed. Repossession is our last resort and you should remain in contact with us at all times.  

We will be in touch with you about the rate chage and if your mortgage payment will be affected. 

This depends on what type of mortgage product you have. Most products do have an Early Repayment Charge during the initial incentive period (e.g. fixed or discounted rate). Some have additional Early Repayment Charges after the incentive period. 

We also charge administration fees. Details of all our current charges can be found here. 

If you would like further information, please contact us on 01384 231414. 

Visit our Online Service page and select 'Register'. You will then need to enter your surname, date of birth, postcode, and mortgage account number. Follow the steps to create your username, password and memorable word. We will then send a one time passcode to your mobile to confirm your identity.

Following this registration, you will be able to view details of your mortgage via the Online Service. Please note that this is read only and mortgage payments cannot be made online. You can amend some personal details online but not your name or address.

Please note the following:

• You will only be able to register if we already have your mobile number registered to your account. If we don’t have your mobile number and you would like to register, please contact our Customer Services Team.

• You can only register if you have a UK address and UK phone number
• If you hold a Power of Attorney or are a Deputy for someone under the Court of Protection, you will be able to view the accounts you are registered to
• The Online Service is only compatible with certain browsers

1. If you are a savings customer, you can update your details via the Online Service. If you haven't already registered, click here to find out how. To change your contact details, click 'Services' on the top navigation bar and then select 'Personal details'.  From here, you will be able to amend your details. You won't be able to change your name or date of birth online                                 

2. Print a Change of Address form found here, complete and email to our Mortgage Servicing Team at [email protected] or send via post. Each borrower will need to complete a seperate form.                           

3. If you are a mortgage customer, please call our Mortgage Servicing Team on 01384 231414 or find our full contact details here

4. Visit your local branch

When making an online payment from another bank or building society you might encounter a warning message that suggests you are unable to validate Dudley Building Society account details.

There is no need to worry about this error message providing you have ensured that the account details entered are correct, and that your correct roll number/account number is included within the reference. If these details are correct, the payment will make it to us regardless of the warning.

There are several way you can find out what your current interest rate is:

1. You can find your mortgage or savings interest rate via the Online Service. If you haven't already registered, click here - Please note that you will only be able to register if you have a UK address and UK phone number. 
2. Call our Customer Services Team on 01384 231414
3. Visit your local branch

If you want to see interest rates for savings products that are no longer available, please see our Closed Interest Rates table.

You can register the death by calling our Customer Services Team on 01384 231414, visit or call your local branch or email [email protected] 

If you have access to a printer, you can print a death registration form, found here, and return to us with the original death certificate or a certified copy. 

Please visit our Bereavement Support page for all information about registering a death. Please note, if you require us to register the deceased account(s), we will need to see the death certifcate to accommodate your requests.

Redemption fees or charges will depend on what type of mortgage product you have.

Most products do have an Early Repayment Charge during the initial incentive period (e.g. fixed or discounted rate). A smaller number have additional Early Repayment Charges after the incentive period.

We also charge administration fees.

Details and all our current charges can be found in our tariff of charges. A copy of this is sent to you each year with your annual statement.
 

For information on whether you are able to borrow more money on your mortgage with us, please contact Concept Financial Services by using our Enquiry Form.

We issue mortgage transaction statements annually, normally in April, however you can view your transactions via our Online Service by registering here.

If you do not have a UK address, you will not be bale to register for our Online Service, so please call our Mortgage Servicing Team on 01384 231414. 

You can check this on our Online Service. If you haven't registered for this yet, please click here.

To ensure that we can respond to your individual requirements, please contact our Customer Services Team to discuss this in more detail.

Please complete the online form or contact us and we can send you a form.  

In order to close your mortgage account, you will first need a redemption statement. Please contact us to request one.

If you need to make a complaint, please view our Complaints and Disputes Procedure or contact us.

You may be able to afford to make additional payments on top of your existing monthly payments. This will help reduce the amount you owe, as well as reduce the amount of interest you repay over the mortgage term.

These can be made through regular overpayments or lump sump payments (note: overpayment limits or early repayment charges may apply, please refer to your most recent illustration for details).

You can send your payment by bank transfer. Our Bank Details are:
Sort Code : 60.83.18 
A/C No : 10001008
Account Number : Your Mortgage Account Number

You can also contact us to pay by debit card.

The best way is to set up a direct debit. You can return a completed direct debit form, found here, to us or call our Mortgage Servicing Team on 01384 241414. 

If you are not able to do this then you can send your payment by standing order or bank transfer.

Our Bank Details are:
Sort Code : 60-83-18 
A/C No : 10001008
Account Number : Your Mortgage Account Number (this starts with '1' and is nine digits long)

You can also contact us to pay by debit card.  

You can either call us on 01385 231414 or send us a secure message through the Online Service.  

Switching your mortgage with us is easy and you do not have to complete a new mortgage application. It will also mean there are no application, valuation or legal fees  

Whether your mortgage product is coming to an end or has already ended, we’re here to help make the switching process as simple as possible. Please send us a secure message using the Online Service or contact us here.

We understand that sometimes you may have concerns or difficulties over your ability to pay your mortgage. If you are having difficulties, it's important you contact us early, so we can discuss your individual circumstances and enables us to work with you to resolve your payment difficulties  as soon as possible. 

If we cannot agree a way forward, we will begin legal proceedings to recover the arrears, which will incur additional cost. It may mean a court hearing will take place but not necessarily that your home will be repossessed.

Repossession is our last resort. You should remain in contact with us at all times.

To find out more about the support we can offer, click here. 

We understand that plans change. If your Interest Only repayment plans have altered or are no longer viable, it is important that you act straight away and either seek independent financial advice or contact us now.

Any additional payments to a mortgage account that has been redeemed will be refunded.

If the overpayment was in the form of a direct debit payment, this will be refunded back to your bank account. For any other refunds, please contact us and we will discuss the best way to process your refund.

The Society followed the Land registry approach to dematerialise paper-based documents which basically moved deeds from being paper based, to electronic. This means there is no longer a requirement for the Society to retain paper deeds to secure the mortgage, as all the legal information is available electronically at http://www.landregistryuk.online 

The easiest way to check your mortgage balance is via our Online Service. If you have not registered for this yet, please click here. 

Please note that you will only be able to register if you have a UK address and UK phone number. 

The easiest way to check your mortgage term is via our Online Service. If you haven't registered for this yet, please click here.

Please note that you will only be able to register if you have a UK address and UK phone number. 

We send out mortgage statements annually, normally in April. This will cover transactions from April to March of the previous year.

Yes, this is possible. You will need to provide consent, in writing, from all guarantors..

For information on whether you are able to borrow more money with us, please click here  to complete our enquiry form and our trusted partner, Concept Financial Services, will be in touch.

Yes. Further Advances on properties that are not currently occupied by the borrower/s will be considered.

No.  Dudley Building Society does not provide these.

If you are considering borrowing more, we may be able to help. For more information, please click here to complete our enquiry form and our trusted parner, Concept Financial services, will be in touch.

Yes. A Further Advance is additional borrowing on your existing mortgage with your current lender.

A second charge is a separate loan, which can be taken out with a different lender.

Depending on which option you consider, there will be differences in terms of products available, rates charged and potential impacts on future remortgage changes.  It is important to understand how this might affect you, so you should seek independent financial advice. 

For information on whether you are able to borrow more money with us, please click here  to complete our enquiry form and our trusted partner, Concept Financial Services, will be in touch.