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Dudley Building Society > Mortgages > Borrower Support

Supporting our borrowers

Get help with your mortgage

We understand that the coronavirus pandemic has caused financial strain for many families across the country. For our members that may be struggling, we’re here to help.

Payment deferrals

If you think you'll struggle to make your monthly mortgage payments because of Coronavirus, we can help by offering our members a three-month payment deferral. This is more commonly referred to as a payment holiday. With a payment deferral you will not have to make any monthly mortgage payments for a set amount of time, in this case up to three months. However, it’s important to remember that you will still need to repay any deferred payments and the interest on your mortgage still accrues during a payment deferral.

We will continue to support customers who have already had a payment deferral where they need further help. For those who remain in temporary financial difficulty, we can offer further support, which may include the option of a further three-month full or part payment deferral.

At the end of the payment holiday we will contact you to assess your circumstances and agree a manageable way for you repay the deferred payment and additional interest that has accrued.

For additional information on payment deferral, please visit our FAQ’s.

Support once your payment deferrals ends

We're currently offering payment deferrals for members who have faced difficulties making their mortgage payments, but we appreciate that for members whose payment deferrals are coming to and end there may be the added stress of what happens next. If you are concerned about what happen once your payment deferral ends, we're offering a number of solutions that will help make your monthly payments more affordable. 

We encourage all members that have taken a payment deferral and are concerned about what happens next to contact us, so we can discuss the available options. These are outlined below;

Bring the account up to date

If you are able to, we're allowing members to bring their account up-to-date at any time, by repaying the deferred mortgage payments by debit card or bank transfer.

Make payments during the payment deferral period

For members that are looking to reduce the amount of their deferred payments, you are able to make either full or partial payments during your payment deferral by debit card or bank transfer.

Make additional payments on top of your monthly repayments

An arrangement can be set up during or at the end of the payment deferral that will allow you to repay the deferred payments on top of your normal monthly mortgage repayment over a 3, 6 or 12-month period.

Add the deferred payments and accrued interest to your mortgage balance

You can add the deferred payments and accrued interest to your mortgage balance, to be repaid over the remaining term of the account. This is called capitalisation. If you choose this option we will automatically recalculate your monthly repayment. With this option your monthly mortgage repayment will increase because your mortgage balance will be higher than if you had not taken a payment holiday.

Extend your term

It is possible to extend the term of your mortgage, but you will need to seek advice in order to do this. If you haven't already got a financial advisor, advice is available through our partners at Homebuyers Helpline, who will be able to talk you through your options regarding a term extension.


If you require mortgage advice, you can speak to our partners at Homebuyers Helpline. They will provide you with expert advice on the best action to take with your mortgage. If you would like to be referred to Homebuyers Helpline, please complete the Mortgage Contact Form located on our mortgage page.

We're here to help

Once again, we'd like to reiterate that if you are struggling financially then you should contact us. We're here to support you. You can speak to a member of our customer service team by calling 01384 231414.

There are a range of publications which explain the help and guidance that is available to you from the Government and other third parties. Please click here for further guidance around coronavirus.


Deferred payment - A deferred payment is a temporary postponement of an outstanding debt.

Accrued interest - Accrued interest refers to the amount of interest that has been accumulated over the period of the loan.