Accessibility

Since 2003, the Dudley Building Society branch network has been refurbished to meet with the requirements of the Disability Discrimination Act in order to meet the needs of all members.

Our branches now feature at least one of the following features:

• Counter position with hearing induction loop installed;
• Counter position at a lower level;
• Ground floor interview room accessible to wheelchair users.
• Branch layouts and signage have been considered, making use of contrasting colours to help partially sighted members find their way.
• We also provide internal ramps at branches which feature split levels.
• Hearing induction loops are provided in all our branches, for the benefit of members with hearing impairments. The majority of our branches have loops installed at the counter or at the enquiries desk.

We can also provide:

• Large print statements;
• Braille statements;
• A correspondence service that allows us to send letters in Braille or large print.
• Large print leaflets and audio tape leaflets are also available - please contact your branch for further details. Our staff will be happy to talk through the leaflets with you.

You can also use the fax to contact your branch. Some instructions may not be acceptable by fax however and may require you to contact your branch in writing.

Have we missed something?

If you have any suggestions for improving our service to you please contact us as follows:

Website suggestions: matt.ward@dudleybuildingsociety.co.uk